Case Administrator

Sussex Police; Brighton; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Career progression

LGPS pension

Generous annual leave

Discounts for everyday spend

On-site gym

Parental leave

Wellbeing guidance

Healthcare discounts

Job summary

Surrey Police and Sussex Police are seeking an organised and customer-focused Case Administrator to join a busy team in Brighton. You will handle cases, coordinate with victims, witnesses and Crown Court representatives, and ensure timely preparation of prosecution files for court.

The role requires excellent interpersonal skills, attention to detail, and the ability to work under pressure within strict timescales. Agile working and home-working options may be discussed.

Qualifications

• First-class organisational, computer and problem-solving skills.
• Attention to detail with the ability to analyse information.
• Experience dealing with people in a customer-focused environment.
• Ability to prioritise work and meet strict timescales.
• Excellent communication and interpersonal skills with diverse stakeholders.

Responsibilities

• Deliver excellent customer service with timely updates after each court hearing.
• Be the first point of contact for victims and witnesses regarding the Criminal Justice Process.
• Progress digital prosecution files through the courts and prioritise by court date.
• Update IT systems and ensure records are accurate and quality checked.

Skills

Organisational skills

Computer skills

Problem-solving

Attention to detail

Customer service

Communication

Time management

Work under pressure

Job description

Vacancy Information

Division / Department - Criminal Justice

Grade - Grade 7

Status - Full Time

Contract Type - Permanent

Salary Grade Range - £26,703 - £28,914

Working Hours - 37.0 Hours per Week

Shift Allowance - No

Politically Restricted - No

Location - Brighton, John Street

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief ConstableTim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

An exciting opportunity has arisen for an organised and customer focused individual to join a busy team as a Case Administrator. Dealing with both internal and external stakeholders you will use your first-class interpersonal skills to provide a key and imperative service to victims of crime, witnesses, members of the Crown Prosecution Service, Magistrates and Crown Court representatives.

You will use your organisation skills to keep on top of a busy workload of preparing digital prosecution files for Court ensuring that you adhere to the strict timescales. You will be able to prioritise files according to Court date and ensure that cases are dealt with expeditiously where required. You will have a key eye for detail and will use this alongside your IT skills to update records, provide quality checks and input files on to the relevant IT systems.

Key Responsibilities

• You will be expected to deliver excellent Customer Service and will be responsible for providing timely updates following each court hearing.
• As the first point of contact with victims & witnesses once a case has been charged, you will be responsible for providing information on the Criminal Justice Process in accordance with the Victims Code and Witness Charter.
• Progressing digital prosecution files through the courts. Prioritising files according to Court date and ensuring cases are dealt with expeditiously where required.
• Handle and prioritise internal and external correspondence and enquiries, researching who the correspondence relates to and forwarding for action.
• Update IT systems ensuring records are up to date, to confirm accuracy and provide quality checks.

Skills & Experience

• Joining our busy team, you'll require first class organisational, computer and problem-solving skills.
• Attention to detail is key and the ability to analyse information and re-direct correspondence accordingly.
• Previous experience of dealing with people in a customer focused environment or supportive network is essential.
• The ability to continually prioritise your own work and work to strict timescales is imperative.
• You will have daily contact with a wide variety of individuals and organisations such as victims of crime, witnesses, members of the Crown Prosecution Service, Magistrates and Crown Court representatives. It is therefore essential that your communication and interpersonal skills are first-class.
• You will be dealing with a large volume of files at any one time so an organised approach and ability to work under pressure is vital.
• You must have the ability to integrate into an established team as well as work under your own initiative.

Why Work With Us?

Policing is an exciting 24/7 business and we all have commitments outside work. We're invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police

Further Information

This role has the option for agile working. During the initial learning period of the role all mentoring will be completed at Brighton Police Station, John Street. Agile working will be considered after a minimum of 6 months from the start date, subject to sufficient knowledge of the role being demonstrated.

For further information about the role or an informal discussion please email [e-mail] FAO Amber Forshaw-Briant, Kathryn Delaney & Charlie Sayce.

Diversity Statement

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding [e-mail] to your address/contact list to ensure you receive all communications.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.