Credit Hire Claims Specialist — Hybrid with Bonus

IPS Group Limited; Manchester; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Private medical cover

Life insurance

Pension support

Hybrid after probation

Job summary

IPS Group is a growing InsurTech within the UK claims space and is seeking a Credit Hire Claims Handler to join the Manchester team. You will manage a live caseload from instruction through settlement or litigation, working closely with clients, claimants, insurers and third parties to drive timely, fair outcomes.

The role offers a hybrid working arrangement after probation, with a blend of office and home-based days, and opportunities to influence processes as the function expands.

Qualifications

• Two years' experience handling motor-related Credit Hire claims from inception to settlement.
• Strong understanding of UK motor insurance principles and claims processes.
• Ability to investigate claims, review evidence and make sound decisions.

Responsibilities

• Manage a caseload of third-party Credit Hire claims from instruction to settlement or litigation.
• Review liability and handle quantum disputes.
• Liaise with clients, claimants, insurers and third parties to progress claims.
• Review payment packs and use Verify within the claims process.
• Negotiate settlements and achieve commercially focused outcomes.
• Maintain accurate claim records, reserves and payments.
• Deliver excellent customer service throughout the claims lifecycle.

Skills

Credit Hire claims

Case management

Negotiation

UK motor insurance

Tools

Verify system

Job description

IPS Group is a growing InsurTech within the UK claims space and is seeking a Credit Hire Claims Handler to join the Manchester team. You will manage a live caseload from instruction through settlement or litigation, working closely with clients, claimants, insurers and third parties to drive timely, fair outcomes.

The role offers a hybrid working arrangement after probation, with a blend of office and home-based days, and opportunities to influence processes as the function expands.