Credit Controller's

DMG Events group; Redhill; On-site; GBP 26,000 - 36,000; Full time

Job summary

DMG Events group is seeking a debt collection professional to manage accounts receivable, ensuring payment prior to exhibitions, and to maintain clear communications with customers and internal stakeholders.

The role involves handling international payments, using Salesforce and Financial Force, and extensive coordination with events teams across multiple offices. Proactive, customer-focused finance professional with strong Excel skills is preferred.

Qualifications

• Experience in accounts receivable and debt collection.
• Proficient in finance systems (Salesforce, Financial Force).
• Strong Excel and Word skills.

Responsibilities

• Chase debts on accounts receivable ledger via calls, emails and letters to ensure payment prior to exhibition.
• Maintain accurate records in the Credit and Collections module for queries or potential legal action.
• Address and resolve account queries promptly to minimise bad debts.
• Communicate with internal and external stakeholders regarding debts and payment status.
• Travel to other offices and overseas events to collect debt and liaise with stakeholders.

Skills

Accounts receivable

Communication

Customer service

Time management

Attention to detail

Tools

Salesforce

Financial Force

Excel

Word

Job description

• Debt-chasing on accounts receivable ledger, including telephone calls, e-mails and letters to ensure that the company policy of payment prior to exhibition is adhered to by customers.
• Flexibility to work international hours in the run up to events if required, to maximise collection of debt.
• To ensure that information on the Credit and Collections module of the finance system regarding communications with customers so that an adequate record is maintained in the event of query or legal action needed to be taken against the customer.
• To ensure that account queries are dealt with efficiently in order to minimise the risk of bad debts.
• To respond to or refer queries raised both internally and externally.
• To respond to or refer, in a timely manner to queries raised both internally and externally.
• Travel to other offices and overseas Events in order to collect debt and maintain clear communication within internal stakeholders and external customers.
  At least 1 years' experience working in a finance department; experience of handling international payments together with experience in the events industry is desirable.

Deep knowledge of finance systems; notably with salesforce and Financial Force software. Computer literate with good Excel and Word skills., Customer Focused - put the customer at the heart of everything we do. Harding working - Strong work ethic representing our industry leading brands. Studious - Desire to learn and embrace best practice. Respectful - demonstrate consistency and reliability in all areas. Collaborative - display open communication and innovation. Proactive - take initiative on opportunities and test your ideas. Efficient - display excellent time management and prioritisation. Effective - focusing on the right things at the right time to deliver the best results.