Credit Controller

Infosys BPM; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday excluding bank hols

Sick pay – 3 paid days/year

Perk Box discounts

PD training platform – Lex

Job summary

Infosys BPM in the United Kingdom is seeking a Credit Controller to manage a designated trade debtor ledger, drive cash collection to target, and ensure accurate ledger records. Based in Birmingham, you will work with the UK finance team to maintain high standards of accuracy and client service.

You will use FSCM systems, reconcile accounts monthly, and participate in reviews with regional finance to highlight risks and opportunities while maintaining strong customer service and Excel

Qualifications

• Excellent verbal and written communication skills.
• Clear, focused and driven to achieve cash collection targets.
• Excellent customer service skills with a proven track record.
• Ability to work on own initiative.
• Solution orientated with good problem solving skills.
• Advanced competency with MS Excel.
• Commitment to get the job done, which may require work outside of normal office hours.

Responsibilities

• Credit controlling a designated trade debtor ledger by verbal and written communication, with a personal cash collection target.
• Effective management of the FSCM system, adhering to best practice guidelines.
• Facilitating debtor payment to agreed terms, taking actions to address late payments through timely management of FSCM.
• Reconciling accounts on a monthly, termly, and annual basis.
• Ensuring timely and accurate allocation of all payments received on designated ledgers.
• Attending monthly reviews with the Regional Managing Director and Financial Controller to highlight debt risks and opportunities.

Skills

Communication skills

Cash collection targets

Customer service

Initiative

Problem solving

MS Excel

Tools

MS Excel

Job description

Responsibilities

• Credit controlling a designated trade debtor ledger by way of verbal and written communication, with a personal cash collection target.
• Effective management of the FSCM system, adhering to best practice guidelines.
• Facilitating debtor payment to agreed terms, taking actions to address late payments through timely management of FSCM.
• Reconciling accounts on a monthly, termly, and annual basis.
• Ensuring timely and accurate allocation of all payments received on designated ledgers.
• Attending monthly reviews with the Regional Managing Director and Financial Controller to highlight debt risks and opportunities.
• Ensuring accurate client details are maintained on the sales ledger, including diary notes and regular reconciliation and updates.
• Ensuring that credit control best practice standards are adhered to.
• Working towards monthly individual objectives to reduce overdue debt.
• Reviewing the ledger with the Credit Control Team Manager on a monthly basis to highlight risks, concerns and opportunities.
• Highlighting areas of improvement and initiating ideas to improve the overall standard and effectiveness of the team and the Credit Control Department.
• Providing detailed information to facilitate timely completion of debt reporting in preparation for Executive Weekly Meetings.
• Ensuring the health and safety of all colleagues within the business and reporting any incidents via the approved company processes.

Essential Criteria

• Excellent verbal and written communication skills.
• Clear, focused and driven to achieve cash collection targets.
• Excellent customer service skills with a proven track record.
• Ability to work on own initiative.
• Solution orientated with good problem solving skills.
• Advanced competency with MS Excel.
• Commitment to get the job done, which may require work outside of normal office hours.

Desirable Criteria

• Previous experience in a Credit Control role within a fast‑paced organization.
• A positive outlook, always displaying a can‑do approach to all work matters.
• Determined to succeed and flourish during times of change.

Core Competencies

• Customer Orientation
• Service Orientation
• Responsiveness
• Analytical Ability
• Problem Solving
• High Impact Communication
• Clarity in communication, grammar and sentence construction
• Learning & Innovation
• Openness to New Ideas
• Learning Orientation
• 25 days holiday excluding bank holidays (leave year runs from April 1 to March 31).
• Sick pay (3 paid days in a 12‑month period).
• Employee discounts – Perk Box.
• Access to training platform for PD – Lex.
• Pension – employer contribution 3%, employee contribution 5% (total 8% of designated banding).