Credit Controller

Clarity Travel Ltd.; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Refer a friend bonus (£1000)

Generous holiday entitlement

Day off for your birthday

Hotel and airline discounts

Employee Assistance Programme

Staff Awards

Job summary

Clarity Travel Ltd. in Manchester is seeking an experienced Credit Controller to own a high-volume ledger portfolio, chase overdue payments by phone, and drive timely settlements.

You will build relationships with customers, resolve invoice discrepancies, and support month-end finance activities. The role requires at least 3 years in credit control, excellent communication, and strong Excel skills.

Qualifications

• Three years+ experience in Credit Control within a large, high-volume environment.
• Experience managing multiple ledgers and proactive telephone collection of payments.
• Strong communication and negotiation skills to secure payments and resolve disputes.

Responsibilities

• Take ownership of multiple customer ledgers and manage debt across a high-value portfolio.
• Proactively chase overdue invoices by telephone; email support as needed.
• Build relationships with customers while pursuing payment commitments and resolving disputes.
• Monitor aged debt and take action to reduce overdue balances.
• Provide updates to internal stakeholders on debt risks and progress.
• Support month-end activities and wider Finance requirements.

Skills

Credit control

Multiple ledgers

Telephone collection

Aged debt management

Credit management

Negotiation

Organisation

Communication

Attention to detail

Excel / Finance systems

Job description

Overview and what we offer

• Mon - Friday 37.5hrs
• Location - Manchester
• Refer a friend for £1000 bonus which is unlimited!
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme
• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
• At Clarity we not only listen, we adapt and we deliver

Who we are and what we do

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Clarity Business Travel company and a top 10 UK-based Travel Management Company which is part of The Portman Travel Group click here to view our LinkedIn Careers Page and includes Brighter Event, Elegant Resorts, If Only and Destination Sports Group

Role Purpose

To take ownership of multiple customer ledgers within a large and complex business environment, proactively driving the collection of outstanding debt and reducing aged balances. This is a hands-on Credit Control role requiring someone who is confident picking up the phone, speaking directly with customers and actively chasing payment. You will manage a high-volume portfolio of accounts, resolve queries and payment issues, and ensure outstanding debt is followed through to resolution.

Operational – Key Tasks

• Take ownership of multiple customer ledgers and manage outstanding debt across a high-volume and high value portfolio of accounts.
• Proactively chase overdue invoices by telephone, with email used to support the collection process.
• Build effective relationships with customers while remaining confident and persistent when pursuing outstanding payments.
• Monitor aged debt closely and take appropriate action to reduce overdue balances.
• Secure and follow up payment commitments, escalating overdue or higher-risk accounts where required.
• Investigate and resolve invoice queries and disputes, working with internal teams to remove barriers to payment.
• Maintain accurate records of customer conversations, collection activity, disputes and payment commitments.
• Reconcile customer accounts,and identify discrepancies.
• Provide clear updates on debt, risks and problem accounts to key internal stakeholders.
• Support month-end activity and wider Finance requirements.
• Contribute to improvements in credit control and debt collection processes.
• Undertake additional duties as required.

Skills and Experience

• Minimum of 3 years' experience working in Credit Control.
• Essential: experience managing multiple ledgers within a large, complex and high-volume environment.
• Essential: confident telephone-based collection experience, with the ability to proactively pick up the phone and chase outstanding payments.
• Proven experience managing a significant portfolio of customer accounts and aged debt.
• Strong understanding of credit management principles
• Comfortable dealing with challenging payment conversations and negotiating payment commitments.
• Strong organisational skills with the ability to prioritise across multiple ledgers, customers and outstanding balances.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Confident using finance systems, Microsoft Excel and wider Microsoft Office applications.