Credit Controller

MTrec Ltd Commercial; Newcastle upon Tyne; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Firm bonus scheme

Generous holiday package

Company pension scheme

Life insurance

Private medical care

Health cash plan

Employee assistance scheme

Agile working

Job summary

MTrec Commercial is seeking an experienced Credit Controller to join their team on a permanent basis in Newcastle upon Tyne. You will be responsible for chasing overdue invoices, handling a high volume of calls and emails, and liaising with clients to resolve payment issues.

The role requires strong Excel skills, data analysis ability and professional communication. A fast-paced environment demands organisation and resilience, with opportunities within a supportive team.

Qualifications

• Experience in credit control procedures and debt collection.
• Numerate with ability to manage multiple priorities.
• Excellent IT skills, especially Excel, and ability to analyse data.
• Strong verbal and written communication with clients.
• Professional, resilient and able to work under pressure.

Responsibilities

• Chase and collect overdue invoices.
• Handle high volume of calls and emails.
• Speak with clients to understand reasons for non-payment.
• Process statements and payment reminders.
• Provide management information and reconciliations.
• Prepare reports for management and fee earners.
• Manage debtor ledger balances.
• Manage the collections inbox.
• Resolve invoice queries with Fee Earners.
• Support Billing Coordinator when needed.

Skills

Credit control

Communication

Data analysis

Organisation

Tools

Microsoft Excel

Job description

Rewards & Benefits on Offer;

• Immediate start date available
• A competitive salary is available
• Firm bonus scheme
• Generous holiday package
• Company pension scheme
• Life insurance
• Private medical care
• Health cash plan
• Employee assistance scheme
• Agile working and many more!

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search for an experienced Credit Controller to join their team on a permanent basis.

The Role you will be doing;

• Responsible for chasing and collection of overdue invoices
• Handling a large volume of communications including phone calls and emails
• Proactively speak with clients to establish their reasons for non-payment
• Administrative duties to process statements and payment reminders
• Providing timely management information and reconciliations to enable prompt decision making
• Preparation of regular reports for management and distribution to fee earners
• Manage debtor ledger balances
• Managing the Inbox for the collections team
• Dealing with invoice queries and working with Fee Earners to resolve client disputes
• Support the Billing Coordinator where necessary.

About You;

The ideal candidate will be highly organised and have experience in credit control procedures. They will be numerate, able to manage multiple priorities effectively, and capable of working independently in a fast-paced environment.

Candidates must demonstrate experience of managing a diverse debtor ledger and dealing directly with clients in a professional manner. Strong IT skills are essential, including advanced knowledge of Microsoft Excel and the ability to analyse data,

create reports, utilise complex formulas and functions, and manage large datasets with accuracy and attention to detail.

The successful candidate will be comfortable handling a varied and demanding workload, displaying confidence, persistence and resilience while remaining calm and professional under pressure. They should be able to communicate effectively by telephone and maintain a composed approach when dealing with challenging situations.

The role requires strong verbal and written communication skills, as it involves a high level of collaboration with colleagues, clients and other intermediaries.

We are seeking a candidate with excellent written communication skills who can produce clear, accurate and professional correspondence. They should be able to adapt their communication style to suit different audiences while maintaining a consistently high standard of professionalism and accuracy.

Candidates should be comfortable undertaking routine administrative duties associated with credit control, including issuing regular payment reminders, reminder letters and emails, monitoring accounts, updating account records, diarising actions, and ensuring all accounts are progressed in accordance with agreed procedures.

Knowledge of the debt recovery protocols and procedures would be an advantage.