Credit Controller – Hybrid, Impactful Collections Lead

Corona Energy; Watford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance and income protection

Profit share scheme

Electric Vehicle salary sacrifice

Discounts through rewards program

Job summary

Corona Energy in the United Kingdom is seeking a proactive Credit Controller to manage a portfolio of corporate, government, and managing agent customers, focusing on collections performance and customer experience.

You will build strong relationships, perform regular calls, investigate invoice queries, and produce debt reports while reconciling accounts. This role offers a hybrid pattern with office days and homeworking, plus a comprehensive benefits package.

Qualifications

• Experience in a Credit Control or Collections role.
• Strong communication and relationship-building skills.
• Excellent numeracy and attention to detail.
• Strong organisation and prioritisation abilities.
• Comfort working across multiple systems and adapting to new platforms.

Responsibilities

• Manage a portfolio of corporate customers across gas and electricity as the dedicated collections contact.
• Build and maintain relationships with customers and internal stakeholders.
• Conduct regular phone calls, meetings, and conference calls with customers.
• Investigate and resolve invoice and payment queries.
• Produce debt reports and analyse customer account data.
• Reconcile customer accounts and ensure data accuracy.
• Collaborate with wider teams to hit collection targets.
• Identify opportunities to improve processes and efficiencies.

Skills

Credit control experience

Customer relationships

Prioritisation & organisation

Multi-system proficiency

Numeracy & attention to detail

Collaborative approach

Tools

Excel (Pivot Tables & VLOOKUPs)

Job description

Corona Energy in the United Kingdom is seeking a proactive Credit Controller to manage a portfolio of corporate, government, and managing agent customers, focusing on collections performance and customer experience.

You will build strong relationships, perform regular calls, investigate invoice queries, and produce debt reports while reconciling accounts. This role offers a hybrid pattern with office days and homeworking, plus a comprehensive benefits package.