Credit Controller

Switch2 Energy Limited; Saltaire; On-site; GBP 30,000 - 45,000; Full time

Job summary

Switch2 Energy Limited is seeking a Credit Controller to manage a portfolio of client relationships, reduce aged debt, and improve cashflow. You will work under the credit manager and aim to enhance collections through analytics, AI-driven processes, and cross-functional collaboration.

The role emphasizes maintaining strong customer relationships, meeting monthly targets, and leveraging automation to optimise credit control operations.

Qualifications

• Proven experience in credit control (3+ years B2B) with debt collection and reconciliations.
• Experience producing MI, dashboards and cash collection reporting.
• Comfort with data-driven decision making and process improvements.

Responsibilities

• Maintain relationships with customers while mitigating credit risks and ensuring timely collections.
• Produce and analyse regular credit performance reports and identify trends.
• Meet monthly debtor day and cashflow targets and reduce aged debt.
• Investigate and resolve historical aged debt with third parties as needed.
• Identify opportunities to improve credit control processes through automation and AI tools.
• Support continuous improvement initiatives for productivity and reporting accuracy.
• Leverage AI-enabled solutions to streamline admin and maximise collection effectiveness.
• Query discovery and resolution.
• Collaborate with sales, projects and contracts to ensure invoice accuracy and contract compliance.

Skills

Credit control experience

Advanced Excel

Reporting & analysis

AI & automation

Effective communication

Negotiation

multitasking

Tools

Microsoft Excel

Job description

Credit Controller

This is an exciting opportunity at a time of significant change within the energy sector.

As a credit controller reporting into the credit manager, you will be part of the credit team involved in managing a portfolio of client relationships with a primary focus of reducing aged debt, improving debtor days and cashflow.

What will you do?

• Maintaining positive relationships with internal & external customers while effectively mitigating credit risks and ensuring timely collections
• Produce and analyse regular credit performance reports, identifying trends, risks and opportunities to improve debtor days, cash collection performance and aged debt recovery.
• Achieving monthly targets focusing on debtor day & cashflow improvement & aged debt reduction
• Investigate, resolve & collect historical aged debt + identify accounts requiring further action (3rd party DCAs / solicitors)
• Identify opportunities to improve credit control processes through automation, AI tools and data-driven decision making.
• Support continuous improvement initiatives to enhance productivity, reporting accuracy and customer outcomes.
• Leverage technology and AI-enabled solutions to streamline routine administrative activities and maximise collection effectiveness.
• Query discovery and resolution
• Managing more difficult accounts with a hands-on approach, achieving settlements and ongoing adherence to contractual terms by settling up negotiation processes to deal with disputes
• Working alongside the sales, projects and contracts teams to ensure invoice accuracy, meeting of contractual obligations and client reporting/relationships to maximise cash collection
  

Key competencies & experience

• Credit Control Experience: Proven experience in credit control (3+ years B2B), including debt collection, account reconciliation, credit risk assessment, and maintaining strong customer relationships to ensure timely payment of outstanding balances.
• Advanced Excel Skills: Demonstrable experience using Excel for credit control and financial analysis, including pivot tables, XLOOKUP/VLOOKUP, formulas, data validation, trend analysis and dashboard reporting. Ability to manipulate large datasets to identify collection opportunities, monitor aged debt performance and support strategic decision-making.
• Reporting & Analysis: Strong analytical and reporting skills with the ability to interpret large volumes of financial data, identify trends and root causes, and communicate clear recommendations to stakeholders. Experience producing management information (MI), performance dashboards and cash collection reporting.
• AI & Continuous Improvement: Experience using AI-powered tools, automation technologies or data-driven solutions to improve business processes. Ability to identify inefficiencies, recommend practical improvements and support the implementation of technology solutions that enhance credit control, reporting and operational performance.
• Ability to communicate persuasively, negotiate sustainable payment arrangements where required
• Ability to multi-task & prioritise daily tasks to meet deadlines
• Demonstrates a strong commitment to adhering to standardised collection processes, while proactively identifying and implementing opportunities to improve process effectiveness and operational efficiency.
• Confident, articulate and adept in obtaining and where necessary challenging information in order to progress and meet targets
  

Switch2 Energy is an equal opportunities employer.