Credit Controller

Corona Energy; Watford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance and income protection

Profit share scheme

Electric Vehicle salary sacrifice

Discounts through rewards program

Job summary

Corona Energy in the United Kingdom is seeking a proactive Credit Controller to manage a portfolio of corporate, government, and managing agent customers, focusing on collections performance and customer experience.

You will build strong relationships, perform regular calls, investigate invoice queries, and produce debt reports while reconciling accounts. This role offers a hybrid pattern with office days and homeworking, plus a comprehensive benefits package.

Qualifications

• Experience in a Credit Control or Collections role.
• Strong communication and relationship-building skills.
• Excellent numeracy and attention to detail.
• Strong organisation and prioritisation abilities.
• Comfort working across multiple systems and adapting to new platforms.

Responsibilities

• Manage a portfolio of corporate customers across gas and electricity as the dedicated collections contact.
• Build and maintain relationships with customers and internal stakeholders.
• Conduct regular phone calls, meetings, and conference calls with customers.
• Investigate and resolve invoice and payment queries.
• Produce debt reports and analyse customer account data.
• Reconcile customer accounts and ensure data accuracy.
• Collaborate with wider teams to hit collection targets.
• Identify opportunities to improve processes and efficiencies.

Skills

Credit control experience

Customer relationships

Prioritisation & organisation

Multi-system proficiency

Numeracy & attention to detail

Collaborative approach

Tools

Excel (Pivot Tables & VLOOKUPs)

Job description

We are looking for a proactive and customer-focused Credit Controller to join our team. This is an exciting opportunity to manage a portfolio of corporate, government, and managing agent customers, building strong relationships while driving collections performance and delivering an excellent customer experience.

What You'll Be Doing:

• Managing a portfolio of corporate customers across gas and electricity as the dedicated collections contact.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Conducting regular phone calls, meetings, and conference calls with customers.
• Investigating and resolving invoice and payment queries.
• Producing debt reports and analysing customer account data.
• Reconciling customer accounts and ensuring data accuracy.
• Working collaboratively with wider teams to achieve collection targets.
• Identifying opportunities to improve processes and efficiencies.

What We're Looking For:

• Previous experience in a Credit Control or Collections role.
• Strong communication and relationship-building skills.
• Strong organisation skills and the ability to prioritise workload effectively.
• Confident using multiple systems simultaneously, with the ability to quickly learn new platforms and adapt to changing processes
• Excellent numeracy and attention to detail.
• Good Excel skills, including Pivot Tables and VLOOKUPs.
• A proactive and collaborative approach to work.

What can we offer?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working Pattern

In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 – 1700, Monday to Friday.

Working with us at Corona Energy

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful – these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team;

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.