Credit Controller: Dunning & Collections Expert

Psixty; Stoke-on-Trent; On-site; GBP 24,000 - 32,000; Full time

Job summary

Psixty is seeking an experienced Credit Controller to join a fast-growing consumer-focused business. You will manage all payment and credit activity, ensuring OFT compliance and up-to-date processes.

The role involves supporting the Credit Control Manager, handling dunning, invoicing, and data integrity across client accounts. In this role you will also back up the Banking/Refunds when needed, support the CS team, and help maintain efficient dispatch and fulfilment operations as the customer

Qualifications

• Experience in credit control and payment processing.
• Familiarity with dunning cycles and invoicing workflows.
• Ability to ensure data accuracy in client accounts.

Responsibilities

• Oversee payment/credit activity on the system.
• Support banking/refunds when the credit control manager is away.
• Manage the full dunning cycle and assist when overloaded.
• Check data entry on client accounts and maintain system records.
• Handle invoices and reminder dispatch in a timely manner.
• Assist CS with day-to-day duties including front-line calls.
• Support fulfilment admin to keep dispatch running smoothly.
• Support other bad debt processes as workload grows.
• Provide feedback to the line manager on repeated errors.

Skills

Multitasking

Analytical mind

Well organised

Team player

Assertive under pressure

Deadline driven

Self-motivated

Proactive

Positive attitude

Strong IT skills

Integrity

Job description

Psixty is seeking an experienced Credit Controller to join a fast-growing consumer-focused business. You will manage all payment and credit activity, ensuring OFT compliance and up-to-date processes.

The role involves supporting the Credit Control Manager, handling dunning, invoicing, and data integrity across client accounts. In this role you will also back up the Banking/Refunds when needed, support the CS team, and help maintain efficient dispatch and fulfilment operations as the customer