Proactive Credit Controller: Collections & Relations

Premier Placement Services; Uttoxeter; On-site; GBP 24,000 - 32,000; Full time

Job summary

Premier Placement Services is seeking an experienced Credit Controller to join a busy collections team for a prestigious financial services client. You will manage a portfolio of customer accounts, proactively collecting outstanding debts while maintaining excellent customer service.

The role emphasizes building strong relationships, accurate payment allocation, and resolving discrepancies. You will use Excel and bespoke systems with training provided, and you should bring a proven background in

Qualifications

• Proven background in Credit Control essential.
• Strong negotiation skills.
• Knowledge of creditworthiness & credit monitoring procedures
• Excellent communication skills and relationship building
• Strong attention to detail with good problem-solving abilities.
• Confident working with Microsoft Excel and bespoke systems (training provided)
• Ability to prioritise workload and manage multiple accounts.
• Professional and confident telephone manner.
• Organised with excellent time management skills.
• Experience of Consumer debt collection is helpful.

Responsibilities

• Proactively manage and collect outstanding customer debt.
• Contact customers by telephone and email to resolve overdue accounts.
• Allocate incoming payments accurately.
• Reconcile customer accounts and investigate payment discrepancies, ensuring these are resolved quickly

Job description

Premier Placement Services is seeking an experienced Credit Controller to join a busy collections team for a prestigious financial services client. You will manage a portfolio of customer accounts, proactively collecting outstanding debts while maintaining excellent customer service.

The role emphasizes building strong relationships, accurate payment allocation, and resolving discrepancies. You will use Excel and bespoke systems with training provided, and you should bring a proven background in