Credit Controller 6 month FTC

Premier Placement Services; Stafford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Premier Placement Services is currently seeking an experienced Credit Controller to join a busy collections team for a prestigious financial services client in the UK. The role focuses on proactively managing and collecting outstanding debt while maintaining superb customer service.

You will contact customers via phone and email, allocate payments accurately, and reconcile accounts, ensuring any discrepancies are resolved promptly.

Qualifications

• Proven background in Credit Control essential.
• Strong negotiation and relationship-building abilities.
• Knowledge of creditworthiness and monitoring procedures.
• Excellent communication skills and professional telephone manner.
• Attention to detail with good problem-solving.
• Experience with bespoke systems (training provided).
• Ability to prioritise workload across multiple accounts.

Responsibilities

• Proactively manage and collect outstanding customer debt.
• Contact customers by telephone and email to resolve overdue accounts.
• Allocate incoming payments accurately.
• Reconcile customer accounts and investigate payment discrepancies quickly.

Skills

Credit control

Negotiation skills

Creditworthiness procedures

Communication

Attention to detail

Excel

Time management

Phone etiquette

Debt collection

Tools

Microsoft Excel

Job description

My client is a highly regarded and prestigious commercial financial services organisation.

An opportunity has arisen for an experienced and proactive Credit Controller to join a busy collections team. The role would suit someone who enjoys building strong customer relationships while ensuring outstanding debts are collected efficiently, effectively and professionally.

As a Credit Controller you will be responsible for managing a portfolio of customer accounts, reducing early arrears, whilst delivering excellent customer service.

Main Duties

• Proactively manage and collect outstanding customer debt.
• Contact customers by telephone and email to resolve overdue accounts.
• Allocate incoming payments accurately.
• Reconcile customer accounts and investigate payment discrepancies, ensuring these are resolved quickly

Key Requirements

• Proven background in Credit Control essential
• Strong negotiation skills.
• Knowledge of creditworthiness & credit monitoring procedures
• Excellent communication skills and relationship building
• Strong attention to detail with good problem-solving abilities.
• Confident working with Microsoft Excel and bespoke systems (training provided)
• Ability to prioritise workload and manage multiple accounts.
• Professional and confident telephone manner.
• Organised with excellent time management skills.
• Experience of Consumer debt collection is helpful.