Proactive Credit Controller: Collections & Customer Relations

Premier Placement Services; Stafford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Premier Placement Services is currently seeking an experienced Credit Controller to join a busy collections team for a prestigious financial services client in the UK. The role focuses on proactively managing and collecting outstanding debt while maintaining superb customer service.

You will contact customers via phone and email, allocate payments accurately, and reconcile accounts, ensuring any discrepancies are resolved promptly.

Qualifications

• Proven background in Credit Control essential.
• Strong negotiation and relationship-building abilities.
• Knowledge of creditworthiness and monitoring procedures.
• Excellent communication skills and professional telephone manner.
• Attention to detail with good problem-solving.
• Experience with bespoke systems (training provided).
• Ability to prioritise workload across multiple accounts.

Responsibilities

• Proactively manage and collect outstanding customer debt.
• Contact customers by telephone and email to resolve overdue accounts.
• Allocate incoming payments accurately.
• Reconcile customer accounts and investigate payment discrepancies quickly.

Skills

Credit control

Negotiation skills

Creditworthiness procedures

Communication

Attention to detail

Excel

Time management

Phone etiquette

Debt collection

Tools

Microsoft Excel

Job description

Premier Placement Services is currently seeking an experienced Credit Controller to join a busy collections team for a prestigious financial services client in the UK. The role focuses on proactively managing and collecting outstanding debt while maintaining superb customer service.

You will contact customers via phone and email, allocate payments accurately, and reconcile accounts, ensuring any discrepancies are resolved promptly.