Credit Controller & Cash Collections Specialist

OCS; Ipswich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a proactive Credit Controller in Ipswich to maximise cash collections and protect our contractual terms. You will work as part of a team to meet monthly targets and maintain accurate payment records.

The role requires confident phone communication, attention to detail and solid organisation. You will engage with internal and external customers, using Dynamics 365 and Excel to keep systems up to date.

Qualifications

• Prior Credit Control experience is essential.
• Confident using the phone in a busy role.
• Proven organisation skills and attention to detail.
• Excellent communication skills.
• Basic Excel skills.
• Applicants must have the right to work in the UK.

Responsibilities

• Maximise cash collections by ensuring payment to contractual terms as a team on a monthly target.
• Build and maintain strong relationships with external and internal customers.
• Communicate confidently with customers and stakeholders via phone, Teams and email.
• Maintain accurate collection notes, payment promises and contact information within systems and reports.
• Weekly distribution of Aged Debt & Shortfall updates and support resolution of payment barriers.
• Timely escalations and resolution of queries and disputes; monitor unallocated cash.

Skills

Credit control experience

Phone communication

Excel basics

Excellent communication

Tools

Microsoft Dynamics 365

Job description

OCS UK & Ireland is seeking a proactive Credit Controller in Ipswich to maximise cash collections and protect our contractual terms. You will work as part of a team to meet monthly targets and maintain accurate payment records.

The role requires confident phone communication, attention to detail and solid organisation. You will engage with internal and external customers, using Dynamics 365 and Excel to keep systems up to date.