Credit Controller

OCS; Ipswich; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland is seeking a proactive Credit Controller in Ipswich to maximise cash collections and protect our contractual terms. You will work as part of a team to meet monthly targets and maintain accurate payment records.

The role requires confident phone communication, attention to detail and solid organisation. You will engage with internal and external customers, using Dynamics 365 and Excel to keep systems up to date.

Qualifications

• Prior Credit Control experience is essential.
• Confident using the phone in a busy role.
• Proven organisation skills and attention to detail.
• Excellent communication skills.
• Basic Excel skills.
• Applicants must have the right to work in the UK.

Responsibilities

• Maximise cash collections by ensuring payment to contractual terms as a team on a monthly target.
• Build and maintain strong relationships with external and internal customers.
• Communicate confidently with customers and stakeholders via phone, Teams and email.
• Maintain accurate collection notes, payment promises and contact information within systems and reports.
• Weekly distribution of Aged Debt & Shortfall updates and support resolution of payment barriers.
• Timely escalations and resolution of queries and disputes; monitor unallocated cash.

Skills

Credit control experience

Phone communication

Excel basics

Excellent communication

Tools

Microsoft Dynamics 365

Job description

About The Role:

• Maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team
• Building and maintaining strong relationship with both external and internal customers
• Confident communication with customers and stakeholders via phone, teams and email
• Maintaining accurate and up to date collection notes,payment promises and contact information withinrelevant systems and reports
• Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.
• Timely escalations and organised approach to resolving queries and disputes
• Monitoring and resolution of unallocated cash

About You:

• Applicants must have the right to work in the UK
• Microsoft Dynamics 365 experience is desirable but not essential
• Prior Credit Control experience is essential
• Confident using the phone in a busy fast paced role
• Proven organisation skills and attention to detail
• Excellent communication skills
• Basic Excel skills

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.