Senior Cash Collection Specialist

OCS; Ipswich; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

OCS UK & Ireland is recruiting for an experienced debtor/credit control-style role based in Ipswich. You will raise invoices on time, allocate cash, send statements and attend weekly debtors reviews with the senior team.

You will manage client queries, escalate issues to avoid delays, and strengthen relationships with internal and external stakeholders. Right to work in the UK is required.

Qualifications

• Must have Right to Work in the UK.
• Able to handle pressure and work to tight deadlines.
• Excellent attention to detail.
• Confident to chase clients and internal stakeholders from senior operational teams.

Responsibilities

• Ensure that invoices are raised on time.
• Manage client queries and ensure they are resolved promptly.
• Allocate cash, and send statements.
• Attend weekly debtors reviews with senior team.
• Escalate issues where required and concerns to avoid payment delay.
• Maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team.
• Building and maintaining strong relationship with both external and internal customers.
• Confident communication with customers and stakeholders via phone, teams and email.
• Maintaining accurate and up to date collection notes,payment promises and contact information withinrelevant systems and reports.
• Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.
• Timely escalations and organised approach to resolving queries and disputes.
• Monitoring and resolution of unallocated cash.

Skills

Invoicing

Credit control

Cash collection

Customer service

Attention to detail

Job description

OCS UK & Ireland is recruiting for an experienced debtor/credit control-style role based in Ipswich. You will raise invoices on time, allocate cash, send statements and attend weekly debtors reviews with the senior team.

You will manage client queries, escalate issues to avoid delays, and strengthen relationships with internal and external stakeholders. Right to work in the UK is required.