Senior Credit Controller

OCS; Ipswich; On-site; GBP 22,000 - 32,000; Full time

Job summary

OCS UK & Ireland is recruiting for an experienced debtor/credit control-style role based in Ipswich. You will raise invoices on time, allocate cash, send statements and attend weekly debtors reviews with the senior team.

You will manage client queries, escalate issues to avoid delays, and strengthen relationships with internal and external stakeholders. Right to work in the UK is required.

Qualifications

• Must have Right to Work in the UK.
• Able to handle pressure and work to tight deadlines.
• Excellent attention to detail.
• Confident to chase clients and internal stakeholders from senior operational teams.

Responsibilities

• Ensure that invoices are raised on time.
• Manage client queries and ensure they are resolved promptly.
• Allocate cash, and send statements.
• Attend weekly debtors reviews with senior team.
• Escalate issues where required and concerns to avoid payment delay.
• Maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team.
• Building and maintaining strong relationship with both external and internal customers.
• Confident communication with customers and stakeholders via phone, teams and email.
• Maintaining accurate and up to date collection notes,payment promises and contact information withinrelevant systems and reports.
• Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.
• Timely escalations and organised approach to resolving queries and disputes.
• Monitoring and resolution of unallocated cash.

Skills

Invoicing

Credit control

Cash collection

Customer service

Attention to detail

Job description

About The Role:

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure that invoices are raised on time
• Manage client queries and ensure they are resolved promptly
• Allocate cash, and send statements
• Attend weekly debtors reviews with senior team
• Escalate issues where required and concerns to avoid payment delay
• Maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team
• Building and maintaining strong relationship with both external and internal customers
• Confident communication with customers and stakeholders via phone, teams and email
• Maintaining accurate and up to date collection notes,payment promises and contact information withinrelevant systems and reports
• Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.
• Timely escalations and organised approach to resolving queries and disputes
• Monitoring and resolution of unallocated cash

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• Able to handle pressure and work to tight deadlines
• Excellent attention to detail
• Confident to chase clients and internal stakeholders from senior operational teams

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.