Credit Controller (6209)

Irwin Mitchell; Birmingham; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holidays + 8 bank holidays

Generous pension schemes

Volunteering days

Westfield Health membership

Job summary

Irwin Mitchell LLP is seeking a proactive Credit Controller to join our Finance team in a busy Credit Control function. You will handle daily correspondence, chase overdue balances, and maintain aged debt portfolios, ensuring timely collections and accurate records.

The role supports a flexible, hybrid working style and requires strong client relationship skills. The ideal candidate will have Credit Control experience, preferably in a law firm or corporate setting, and be adept with MS Office

Qualifications

• Experience in Credit Control, specifically across B2B customers.
• Experience in a law firm or corporate/regulated environment is desirable.
• Ability to work under pressure and meet deadlines while maintaining service.

Responsibilities

• Process daily correspondence in Credit Control and manage follow ups.
• Attend aged debt reviews with Senior Credit Controllers.
• Log queries and actions; maintain records in systems.
• Chase overdue debts by telephone, letter and statements.
• Maintain a portfolio of aged debtors and ensure timely collection.
• Update systems with commentary to keep records current.
• Collaborate with Partners, Fee Earners and Team Assistants as needed.
• Perform ad-hoc duties to support the team.

Skills

Attention to detail

Team player

Client relationships

Credit control experience

Law/regulated environment experience

Pressure and deadline management

MS Office (365, Outlook, Teams, Excel,

Tools

Elite

ARCS

Microsoft Office

Job description

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone's situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.

We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

As a member of the Finance team, your role will involve dealing with all aspects of Credit Control. You'll be working as part of a busy team, delivering a high standard of service to the business.

Key responsibilities include:

• Dealing with daily correspondence received by Credit Control;
• Attending regular aged debt reviews with Senior Credit Controllers;
• Logging all queries generated and dealing with any follow up action as required;
• Collecting aged debts as quickly and efficiently as possible as outlined in the Credit Control Policy;
• Maintaining a portfolio of aged debtors to ensure timely collection and effective management of matters;
• Updating systems with relevant commentaries to ensure records are kept up to date and actions are followed up;
• Chasing all allocated overdue debts by telephone, letter, and monthly statements to clients whilst liaising with Partners, Fee Earners and Team Assistants;
• Ad-hoc duties to support the team as and when required.

We're looking for a proactive Credit Controller who enjoys dealing with clients and solving problems. Our ideal candidate will have the following:

• Excellent attention to detail;
• A flexible and team spirited attitude;
• The ability to create and maintain good client relationships;
• Demonstrable working knowledge of Elite and ARCS systems (desirable);
• Demonstrable experience in Credit Control, specifically across B2B customers;
• Experience working in a law firm or corporate/regulated environment (desirable);
• The ability to work under pressure and to meet deadlines whilst maintaining a seamless service;
• Demonstrable experience working with Microsoft Office products (365, Outlook, Teams, Excel, Word);

• 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.