Credit Controller

Irwin Mitchell LLP; Birmingham, Gatwick, Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holidays + 35 optional

Generous pension schemes

Volunteering days

Wellbeing & hybrid working options

Job summary

Irwin Mitchell LLP in Birmingham is seeking a proactive Credit Controller to manage all aspects of Credit Control within the Finance team, delivering a high standard of service to the business. You will handle daily correspondence, age debt reviews, and chase overdue debts by phone and letter, while maintaining accurate records and building strong client relationships.

The role offers a supportive, hybrid working environment and opportunities to develop expertise within a respected national law

Qualifications

• Proven experience in credit control, especially with B2B customers.
• Experience in a law firm or regulated environment is desirable.
• Strong Microsoft Office skills (365, Outlook, Teams, Excel, Word).
• Ability to work under pressure and meet deadlines while maintaining service.
• Excellent attention to detail and a team-friendly attitude.

Responsibilities

• Deal with daily correspondence received by Credit Control.
• Attend regular aged debt reviews with Senior Credit Controllers.
• Log all queries and follow up actions as required.
• Collect aged debts quickly and efficiently per Credit Control Policy.
• Maintain a portfolio of aged debtors for timely collection and action.
• Update systems with relevant commentary to keep records current.
• Chase allocated overdue debts by phone, letter, and statements; liaise with Partners and Team.
• Perform ad-hoc duties to support the team.

Skills

Attention to detail

Team player

Client relationships

Elite/ARCS systems

Credit control

Law firm experience

MS Office

B2B credit control

Tools

Elite and ARCS systems

Job description

We're a national law firm with a local reach. Our legal experts are here for you. Whether it's personal or business, we understand that everyone’s situation is different. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs. Working here you'll feel a part of our friendly and inclusive environment.

We'll value you for who you are and what you bring. We support each other and push boundaries to achieve incredible things and make a real difference to our clients and communities.

We're always looking to support our colleagues to work in a way that works best for them and everyone else, including our clients, the business and the regulators. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

As a member of the Finance team, your role will involve dealing with all aspects of Credit Control. You'll be working as part of a busy team, delivering a high standard of service to the business.

Key responsibilities include:

• Dealing with daily correspondence received by Credit Control;
• Attending regular aged debt reviews with Senior Credit Controllers;
• Logging all queries generated and dealing with any follow up action as required;
• Collecting aged debts as quickly and efficiently as possible as outlined in the Credit Control Policy;
• Maintaining a portfolio of aged debtors to ensure timely collection and effective management of matters;
• Updating systems with relevant commentaries to ensure records are kept up to date and actions are followed up;
• Chasing all allocated overdue debts by telephone, letter, and monthly statements to clients whilst liaising with Partners, Fee Earners and Team Assistants;
• Ad-hoc duties to support the team as and when required.

About You

We're looking for a proactive Credit Controller who enjoys dealing with clients and solving problems. Our ideal candidate will have the following:

• Excellent attention to detail;
• A flexible and team spirited attitude;
• The ability to create and maintain good client relationships;
• Demonstrable working knowledge of Elite and ARCS systems (desirable);
• Demonstrable experience in Credit Control, specifically across B2B customers;
• Experience working in a law firm or corporate/regulated environment (desirable);
• The ability to work under pressure and to meet deadlines whilst maintaining a seamless service;
• Demonstrable experience working with Microsoft Office products (365, Outlook, Teams, Excel, Word);

Our Benefits - What We Can Offer You

• 25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
• Generous and flexible pension schemes.
• Volunteering days - Two days of volunteering every year for a cause of your choice (fully paid)
• Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.

We also offer a wide range of well-being initiatives to encourage positive mental health both in and out of the workplace and to make sure you're fully supported. This includes our Flexible by Choice programme which gives our colleagues more choice over a hybrid way of working subject to role, team and client requirements.

We have been ranked in the Best Workplaces for Wellbeing for Large Organisations for 2024!

Our responsible business programmes are fundamental to who we are and our purpose. We're committed to being a diverse and inclusive workplace where our colleagues can flourish, and we have established a number of inclusion network groups across our business to support this aim.

Our commitment to Social Responsibility, community investment activity and tackling climate change is a fundamental part of who we are. It's made up of four strands: Our People, Our Community, Our Environment and Our Pro Bono.

Additional Information

As part of the Irwin Mitchell Group's on-boarding process all successful applicants are required to complete the group's employment screening process. This process helps to ensure that all new employees meet our standards in relation to honesty and integrity therefore protecting the interests of the Group, colleagues, clients, partners and other stakeholders.

We carry out pre employment screening to establish your eligibility to work in the UK, criminal record and financial checks with our trusted 3rd parties.

The employment screening process will fully comply with Data Protection and other applicable laws.

Irwin Mitchell LLP is an equal opportunity employer.

Birmingham, Flexible, Gatwick, Manchester