Credit Controller

Adler & Allan; Harrogate; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Company pension

Life assurance

Education & training

Career progression

Job summary

Adler & Allan is seeking a Credit Controller to manage customer accounts and ensure timely debt collection across a diverse portfolio.

Responsibilities include resolving billing queries, supporting sales ledger activities, and maintaining accurate records while collaborating with depots and operations to improve collection performance. A CICM qualification or progress is preferred.

Qualifications

• 3+ years in a Credit Control role with multi-account management.
• Proven ability to resolve complex billing queries and negotiate payments.
• Strong communication, organisation and attention to detail.
• GCSE English/Maths or equivalent completed.

Responsibilities

• Manage collection of outstanding debt per policy and terms.
• Maintain customer account records and remittance data.
• Respond to billing queries and support sales ledger activities.
• Update cash forecasts with promised payments.
• Support month-end statements and data accuracy.
• Collaborate with depots/ops to resolve issues and improve collection.
• Provide cover for Credit Control team as needed.

Skills

Credit control

Accounts receivable

Customer communication

Negotiation

Data integrity

Education

GCSE English & Maths

CICM qualification (or in progress)

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Description

As a Credit Controller, you'll be responsible for managing customer accounts and ensuring timely collection of outstanding debt across a diverse customer portfolio. Working closely with operational teams, customers, and colleagues across the business, you'll help maintain healthy cash flow while delivering outstanding customer service.

You'll play an important role in resolving billing queries, supporting sales ledger activities, managing customer accounts, and helping to maintain accurate financial records.

What You'll Be Doing

• Managing the collection of outstanding debt in line with company policies and agreed payment terms.
• Building strong relationships with customers through regular contact via telephone, email, and customer portals.
• Investigating and resolving billing and invoice queries to support prompt payment.
• Maintaining accurate records of customer communications, payment commitments, and remittances.
• Updating cash forecasts with promised payments and relevant account information.
• Supporting the day-to-day management of the sales ledger, including:
  • New account setup and maintenance.
  • Cash posting and allocation.
  • Credit note processing.
  • Credit checking and risk assessment.
  • Account monitoring and maintenance.
• Checking, producing and issuing month-end statements.
• Maintaining accurate customer account records and ensuring data integrity.
• Collaborating with depots and operational teams to resolve account issues and improve collection performance.
• Escalating risks, issues, and opportunities for improvement to the Credit Manager.
• Providing support and cover across the wider Credit Control team when required.
• Attending team meetings, training sessions, and occasional depot visits.

Qualifications

Essential

• Minimum of 3 years' experience in a Credit Control role.
• Proven experience managing multiple customer accounts and resolving complex billing queries.
• Strong communication and negotiation skills.
• Good general education including GCSE English and Maths (or equivalent).
• CICM qualification or working towards completion.
• Competent user of Microsoft Excel, Word and Outlook.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• A proactive approach with excellent attention to detail.

Desirable

• Experience using Access Dimensions, Focal Point, aCloud CRM, or similar systems.
• Experience working within a multi-site or service-led organisation.

What You'll Bring

You'll be someone who:

• Takes ownership and accountability for delivering results.
• Builds positive relationships with colleagues and customers.
• Communicates confidently and professionally at all levels.
• Demonstrates strong problem-solving abilities and commercial awareness.
• Thrives in a busy environment and remains calm under pressure.
• Supports colleagues and contributes positively to team success.
• Has a continuous improvement mindset and looks for ways to enhance processes and service delivery.

Additional Information

At Adler & Allan, our people are at the heart of everything we do. We foster an inclusive, collaborative culture where everyone has the opportunity to develop, grow and make a meaningful contribution.

In return, you'll benefit from:

• Competitive salary
• Hybrid working opportunities
• Company pension scheme
• Life assurance
• Employee assistance programme
• Ongoing training and development
• Career progression opportunities within a growing environmental services group
• A chance to contribute to projects that help protect people, communities and the environment

Health, Safety & Wellbeing

Safety is a core value at Adler & Allan. Everyone has a responsibility to work safely, care for their colleagues, and contribute to a positive health and safety culture. This role may involve occasional travel to customer or operational sites, therefore a full UK driving licence would be advantageous.

Our Commitment

Adler & Allan is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and are dedicated to building a diverse and supportive workforce that reflects the communities we serve.

Join us and help create a better, safer, and more sustainable future.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.