Credit Controller

CMS CMNO LLP; Sheffield; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible hybrid work

Generous bonus scheme

Up to 25 days holiday

Holiday exchange scheme

Private medical insurance

Enhanced parental leave

Disability accommodations

Job summary

CMS CMNO LLP is seeking a diligent credit control professional to support the Practice Group in managing debtors and maintaining strong client relationships. The role focuses on timely delivery of high quality services, responsiveness, and clear communication with clients.

You will help identify improvements to processes and services to meet client objectives, while ensuring compliance with CMS credit policies and efficient debt collection. A flexible, hybrid work arrangement is offered.

Qualifications

• Knowledge of credit control processes.
• Proficiency with MS Excel and Word.
• Excellent written and verbal communication.

Responsibilities

• Support the Practice Group in managing debtors and client relationships.
• Deliver high quality services on time with responsiveness and client service focus.
• Identify and implement ways to develop products and services to meet client objectives.
• Contribute to process improvements to maximise efficiency and effectiveness.
• Liaise with clients and internal teams to progress invoice payments.

Skills

Credit control process

Communication skills

Analytical thinking

Time management

Adaptability

Client relationships

Tools

MS Excel

MS Word

Legal billing system

Job description

What you will do

• Supporting a Practice Group in the management of the Firm's debtors whilst maintaining good client relationships
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation
• Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and business needs
• Assist in identifying and implementing process improvements that maximise efficiency and effectiveness
• Assist in identifying and executing ways to develop and enhance relationships with clients
• Enforcement of CMS credit policies including query resolution and treatment of bad/doubtful debt
• Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines
• Liaise with external and internal clients to progress payment of invoices
• Handle client queries, escalating to the Practice Group or Partner as required
• Engage in discussions with the Practice Group team on debtor issues
• Maintain up to date bad and doubtful debt provisions
• Work with the Debt Recovery Team in minimising overdue debt
• Account reconciliations to ensure correct allocation of Funds received
• Production of manual statements

About you We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role you must meet the following skills and experience:

• Knowledge of credit control process
• Knowledge of a legal billing system would be beneficial
• Proficient in MS Excel and Word
• Excellent written and verbal communication skills with the ability to communicate at all levels
• Analytical skills to resolve queries
• Shows flexibility in approach
• Works to given time frames and anticipates likely workflows
• Account management desirable but not essential

What’s in it for you?

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

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