Credit Controller

Hill Dickinson LLP; Liverpool; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual leave 25 days

Annual bonus scheme

Private medical insurance via BUPA

Flexible pension scheme

Birthday privilege day and Christmas

Health & wellbeing benefits

Job summary

Hill Dickinson LLP is seeking a proactive Credit Controller in Liverpool to join the Finance Operations team. You will help maximise cash collection, reduce aged debt, and maintain strong relationships with clients and internal stakeholders.

This dual billing and credit control role operates in a fast-paced environment. You will be highly organised, adaptable, and able to handle high-volume workloads while supporting billing processes across a varied client portfolio.

Qualifications

• Proven experience in a credit control role, managing a high-value ledger
• Demonstrated ability to prioritise workload to maximise cash collection
• Excellent communication and negotiation skills
• Strong organisational skills to manage a busy portfolio independently
• High attention to detail and accuracy
• Proficient in Microsoft Excel and finance systems
• Proactive, adaptable and target-driven approach

Responsibilities

• Proactively manage a portfolio of customer accounts to ensure timely payment of invoices and cash collection targets
• Monitor and chase overdue debts by phone, resolving queries to reduce aged debt
• Build and maintain strong relationships with clients and internal stakeholders to support collection outcomes
• Process billing activities including bill checking, posting, credit notes, e-billing, and payor setup
• Process debt and disbursement write-offs and carry out ad hoc recovery exercises
• Maintain accurate records of all credit control activity
• Support month-end and year-end processes with deadlines
• Handle billing and credit control queries and provide team support
• Collaborate flexibly within the team to meet targets

Skills

Credit control

Cash collection

Communication

Negotiation

Excel

Education

CICM qualification

Tools

Finance systems

Job description

Job role:

Credit Controller

Hours:

Monday to Friday, 09:00 - 17:00 (35 hours per week)

Happy to talk flexible working

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2025 for the second year running and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team:

Finance Operations

Location:

Liverpool

Benefits:

At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here Are Some Examples Of What We Offer

• Annual leave starting at 25 days
• Annual bonus scheme
• Birthday privilege day and Christmas shutdown
• Holiday buy, sell and carryover scheme
• 2 charity volunteering or pro bono days
• Optional private medical insurance via BUPA
• Annual fitness allowance
• Flexible pension scheme
• ISA saving scheme and independent financial advice
• Electric or hybrid vehicle lease scheme
• Medicash
• EAP with access to counselling
• Enhanced family leave policies
• Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing
• Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons.
• Life assurance
• Group income protection
• Annual travel season ticket loan
• Hybrid working and dress for your day policy
• Bespoke training and development opportunities

Role Overview

Introduction to the role: We are seeking a proactive and confident individual to support the Billing & Credit Control Manager in maximising cash collection, reducing aged debt, and maintaining strong relationships with internal and external stakeholders.

This is a dual billing and credit control role within a fast-paced finance environment, requiring an individual who is highly organised, adaptable, and comfortable working under pressure. The successful candidate will play a key role in ensuring effective debt recovery while supporting billing processes across a varied client portfolio.

You will build and maintain excellent relationships with clients, fee earners, and colleagues across the firm, communicating effectively to manage expectations and resolve queries. The role requires someone who thrives in a busy, high-volume environment, is not phased by competing priorities, and can consistently deliver results.

Key Responsibilities

• Proactively manage a portfolio of customer accounts to ensure timely payment of invoices and achievement of cash collection targets
• Monitor and chase overdue debts (primarily by phone), resolving queries and disputes promptly to reduce aged debt
• Build and maintain strong relationships with clients, fee earners, and internal stakeholders to support collection outcomes
• Process billing activities, including bill checking, posting, credit note processing, e-billing on client systems, and payor set up
• Process debt and disbursement write-offs and carry out ad hoc recovery exercises as required
• Maintain accurate and up-to-date records of all credit control and account activity
• Support month-end and year-end processes, ensuring deadlines are met
• Handle billing and credit control queries, providing support to internal and external stakeholders
• Work collaboratively and flexibly within the team to achieve individual and collaborative targets and support priority areas

What Are We Looking For

Important criteria:

• Proven experience in a credit control role, managing a high-value ledger with a large volume of transactions
• Demonstrated ability to prioritise workload effectively to maximise cash collection and ensure optimum recovery outcomes
• Excellent communication and negotiation skills
• Strong organisational skills and ability to manage a busy portfolio independently
• High attention to detail and accuracy
• Proficient in Microsoft Excel and finance systems
• Proactive, adaptable, and target-driven approach

It would be beneficial for you to have some of the following

• Experience with billing processes and e-billing platforms
• Professional credit management qualification (e.g., CICM)

If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at [e-mail] should you require any adjustments to the application or interview process.

At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx.

All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.