Credit Control Team Leader

Morgan McKinley (South West); Bristol; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Morgan McKinley (South West) is partnering with a leading UK law firm to recruit a Credit Control Team Leader within its Revenue and Billing team. The role combines hands-on working capital management with people leadership, coaching and process improvement.

You will own portfolios, drive cash collection and minimise client exposure while mentoring Credit Controllers and Billing Assistants in a hybrid working model.

Qualifications

• Experience in credit control or revenue management.
• Proven ability to lead and develop a team.
• Strong stakeholder management and communication skills.
• Experience with billing processes and cash collection controls.
• Ability to drive process improvements in revenue functions.

Responsibilities

• Managing working capital across assigned departments and key client portfolios
• Working closely with Partners and lawyers to minimise aged debt, WIP and client exposure
• Leading regular review meetings with senior stakeholders on complex matters
• Acting as a senior point of expertise for credit control, revenue and billing queries
• Overseeing and coordinating monthly billing and cash collection activity
• Ensuring compliance with revenue control policies, including discount and write-off procedures
• Supporting improvements to billing, credit control processes and systems
• Providing day-to-day leadership, coaching and development to Credit Controllers and Billing Assistants
• Supporting onboarding, performance management and ongoing development across the team
• Acting as an escalation point for complex, sensitive or high-value client and billing issues
• Identifying opportunities to improve processes, team performance and cash collection

Skills

Credit control

Revenue management

People leadership

Stakeholder management

Billing knowledge

Education

Relevant professional qualifications

Job description

Are you an experienced credit control or revenue professional ready to take the next step into a team leadership role?

We're working with a leading law firm to recruit a Credit Control Team Leader to join its Revenue and Billing team. This is a great opportunity for an experienced credit control professional to combine hands-on working capital management with people leadership, stakeholder management and process improvement.

You'll take ownership of a portfolio of departments and key clients, working closely with Partners and lawyers to drive cash collection, manage debt and minimise financial exposure. Alongside this, you'll provide leadership, coaching and support to members of the wider revenue team.

The role operates on a hybrid working model, with an expectation of attending the office for a minimum of 40% of your working time. A greater office presence during your first few months will be encouraged to support onboarding, relationship building and integration into the team.

The role

You'll play a key role in ensuring effective credit control and working capital management across the firm, while acting as a senior point of expertise for billing and revenue matters.

Your responsibilities will include:

• Managing working capital across assigned departments and key client portfolios
• Working closely with Partners and lawyers to minimise aged debt, WIP and client exposure
• Leading regular review meetings with senior stakeholders on complex matters
• Acting as a senior point of expertise for credit control, revenue and billing queries
• Overseeing and coordinating monthly billing and cash collection activity
• Ensuring compliance with revenue control policies, including discount and write-off procedures
• Supporting improvements to billing, credit control processes and systems
• Providing day-to-day leadership, coaching and development to Credit Controllers and Billing Assistants
• Supporting onboarding, performance management and ongoing development across the team
• Acting as an escalation point for complex, sensitive or high-value client and billing issues
• Identifying opportunities to improve processes, team performance and cash collection

What we're looking for

We're keen to speak with experienced credit control or revenue professionals who are confident managing complex portfolios and working with senior stakeholders.

Relevant professional qualifications are desirable but not essential.

Why join?

You'll be joining a highly regarded UK law firm with a strong reputation for quality, collaboration and a people-focused culture.

The firm puts significant emphasis on developing its people, encouraging innovation and giving specialists the autonomy to make a difference. As Credit Control Team Leader, you'll have the opportunity to influence how the function operates while developing your own leadership career.

Key benefits and selling points include

• Hybrid working, supporting a healthy work-life balance
• A collaborative, inclusive and values-led culture
• Strong opportunities for career progression and professional development
• Investment in employee development, backed by Platinum Investors in People accreditation
• The opportunity to lead and develop a talented revenue and billing team
• Significant exposure to Partners, lawyers and senior business stakeholders
• The chance to take ownership of complex, high-value client portfolios
• A culture that encourages people to challenge, improve and innovate
• The opportunity to build your career within a highly respected professional services environment