Credit Controller

Clarke Willmott Llp; Bristol; On-site; GBP 28,000 - 42,000; Full time

Job summary

Clarke Willmott Llp is seeking a Credit Controller in Bristol to manage cash collections for 20 billing teams and oversee allocated ledgers and client accounts across a diverse client base, from startups to national and international organisations.

You will work closely with fee earners to resolve outstanding balances, determine payment terms where appropriate, and refer accounts to our debt recovery litigators when required, while maintaining high ethical standards and compliance with firm

Qualifications

• At least 1 year of experience in credit control in a professional services or similar environment.
• Strong Excel skills including data entry, formatting and formulas.
• Excellent communication, negotiation and influencing abilities.

Responsibilities

• Responsible for cash collections for 20 billing teams
• Manage allocated ledger and client accounts, building relationships with clients
• Work with fee earners to resolve outstanding accounts and set payment terms
• Refer accounts to debt recovery litigators when needed
• Collaborate within a team and support colleagues
• Comply with professional rules and codes of practice
• Work with established protocols and exercise discretion
• Assist with ad hoc projects, reporting and administrative duties
• Make recommendations to improve systems and processes

Skills

Communication skills

Negotiation

Influencing

Human behavior understanding

Proactive communication

Education

GCSEs including English and Maths

Tools

Microsoft Excel

Job description

About The Role

Day to day, you'll be successful in this role by:

• Responsible for cash collections for 20 billing teams
• Manage allocated ledger and associated client accounts, using skill and judgement to achieve the best results. In addition to handling one-off invoices, building relationships with regular clients, which may include private individuals from many different backgrounds, businesses ranging from start-ups to national and international corporations and public sector organisations
• Working closely with fee earners to determine the most appropriate ways to resolve outstanding accounts and agree payment terms where appropriate
• Where necessary, and where agreed with the Credit Control Manager, referring the account to our debt recovery litigators
• As part of a team, working to agreed systems and processes to ensure a consistent approach and a high standard of work. Providing occasional assistance for busy or absent colleagues and generally demonstrating a cohesive team ethic
• Complying with our professional rules and codes of practice to ensure a wholly ethical approach
• Working within established protocols, exercising discretion and judgement and providing a degree of autonomy
• Occasional assistance with ad hoc projects, reporting, administrative and other duties
• Making recommendations to the Credit Control Manager on systems and processes to increase effectiveness

It is an integral part of this role that you comply with information security and all firm policies and procedures.

This role is right for you if:

Qualifications

• Minimum of 6 GCSE passes at grade C or above (or equivalent), including English and Maths

Skills, abilities, knowledge and experience

• At least 1 year of experience working in credit control in a professional services or similar environment
• Good working knowledge of Microsoft Excel to include creation, data entry, formatting and use of formulae
• Understands human behaviour
• Tactful and professional
• Strong skills in communication, negotiation and influencing

Behaviours

• Proactive, adaptable, communicative, positive, professional

About Us

Who we are

You'll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people - each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It's our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

We work flexibly and you'll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

What we can offer you

A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.

Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.

There's no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.