Credit Controller

Nottingham City Council; Nottingham; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

Nottingham City Council is seeking a full-time Credit Controller to join their expanding team. The role involves managing a diverse credit control portfolio, resolving disputes, and ensuring customer satisfaction. Candidates should have strong experience in credit control and debt management, along with excellent customer service skills. This position offers a hybrid working model and a competitive salary.

Benefits

25 days annual leave + 8 bank holidays

Local Government Pension Scheme

Flexible working arrangements

Qualifications

• Experience in credit control and debt management of consumer ledgers.
• Ability to manage a varied credit control portfolio.
• Strong communication skills to resolve disputes and maintain relationships.

Responsibilities

• Manage the Adult Social Care customer portfolio, meeting KPIs and collection targets.
• Identify root causes of invoice queries and reduce delays.
• Collaborate with service users to resolve queries.

Skills

Customer service skills

Debt management

Credit control

Job description

Organisation: Leicestershire County Council

Work Location: Loxley House, Nottingham, NG2 3NG

Worker Category: Hybrid working

Salary: £27,717, increasing to £30,066 per annum (pro rata for part-time)

Working Hours: 37 hours per week - Monday to Thursday 9am-5pm, Friday 9am-4.30pm, and 1 Saturday a month 9am-1pm

Contract Type: Permanent

Closing Date: 5th June 2025

Interview Date(s): TBC

Are you looking for a rewarding career where you can make a difference?

Do you want a job where no two days are the same?

Benefits include 25 days annual leave + 8 bank holidays, and an attractive Local Government Pension Scheme.

EMSS is seeking x1 full-time Credit Controller to join our expanding team.

Our team is experiencing growth, and this role is suitable for candidates with consumer collections/credit control experience who can manage their ledger and support clients with a full 360 service. Customer service skills are key.

About the Role

You will have strong experience in credit control and debt management of consumer ledgers. The role involves managing a varied credit control portfolio, resolving disputes, maintaining service user relationships, and improving processes. Targets are supportive, not unachievable, focusing on customer support.

For information on our approach to recruiting ex-offenders, see our policy statement.

About You

To apply, you must:

• Own the Adult Social Care customer portfolio, meeting KPIs and collection targets.
• Prioritize collections to minimize risks.
• Work according to best practices, service user needs, and finance strategy.
• Identify root causes of invoice queries and reduce delays.
• Identify non-collectable debts and prepare write-off schedules.
• Recognize debts requiring legal or external recovery.
• Manage queries and ensure resolution in collaboration with service users and areas.

Understanding and commitment to equality, diversity, and inclusion are essential. Evidence of demonstrating our values will be required during the selection process. Reasonable adjustments will be considered for applicants with disabilities.

Flexible Working

We support work-life balance and consider flexible arrangements such as part-time, term-time, compressed hours, remote working, etc. For discussions, contact the person below.

Details about working styles and categories are available on our career site.

Contact for Informal Discussion

Suzanne Velasquez - ASC Collections Manager

Telephone: [phone]

Email: [e-mail]

How to Apply

Leicestershire County Council values diversity and inclusion. We welcome applications from all backgrounds, especially Ethnically Diverse, LGBTQ+, and disabled candidates, under the Disability Confident scheme.

To apply, click the apply button, upload a supporting statement demonstrating how you meet the criteria, and follow the instructions on our career site.

We may close this vacancy early if sufficient applications are received. Early application is advised.

For technical issues or alternative application formats, contact our Employee Service Centre at 0300 3030222 or via our online portal.

By applying, you agree to our Terms and Conditions.