Credit Controller

Advanced Supply Chain Group; Stratford-upon-Avon; Hybrid; GBP 26,500 - 29,000; Full time

Benefits offered by this job

Hybrid worker status

VIP incentive plan (up to 10% bonus)

25 days annual leave + bank holidays +

Birthday off

Private medical insurance

Pension scheme up to 8%

Cycle to work

Life Assurance

Wellbeing initiatives

Job summary

Advanced Supply Chain Group is recruiting a Credit Controller for our Stratford-upon-Avon based finance team. The role focuses on ensuring timely customer payments, maintaining aged debt levels, and resolving queries efficiently, with strong emphasis on accuracy and process compliance.

Key duties include invoicing management, proactive debt collection, bank receipt processing, and delivering timely management information.

Qualifications

• 2+ years’ experience in credit control or a finance department.
• Ability to chase outstanding payments to meet targets and timelines.
• Confident in written and spoken communication with internal and external contacts.

Responsibilities

• Dispatching customer invoices accurately and on time.
• Chasing overdue payments via phone and email; escalate when needed.
• Process bank receipts and allocate to customer accounts.
• Maintain payment timelines and provide updates for cash forecasts.
• Support audit activities and internal controls.

Skills

Credit control experience

Target driven

Communication

Relationship building

Attention to detail

Time management

Education

GCSE English & Maths

Tools

Excel

Outlook

CRM

Job description

Credit Controller

Department: Finance

Employment Type: Permanent - Full Time

Location: Stratford-Upon-Avon

Reporting To: Holly Wheeler

Compensation: £26,500 - £29,000 / year

Description

We are currently recruiting for a Credit Controller to join our team based in Stratford-upon-Avon. This is a key role within the Finance department, responsible for ensuring customer payments are received in line with targets, aged debt remains within acceptable levels, and both customer and internal queries are resolved promptly. The role requires the ability to balance explaining our services and ensuring invoices comply with customer payment processes, while proactively chasing outstanding payments and resolving any delays to payment.

Key Responsibilities

Dispatching sales invoices

• Distributing customer invoices in line with business unit and customer requirements accurately, timely and efficiently
• Liaising with customers to attain purchase orders and submission of invoices onto customer payment portals

Customer debt collections

• Prioritise and chase outstanding customer balances via phone and e-mail and escape with customer contacts where relevant
• Support the debt recovery process ensuring statements and chase letters are issued in accordance with agreed milestones
• Escalate non-payment of accounts debt recovery partner
• Liaise with operational divisions to pro-actively manage queries and achieve payments within agreed payment terms
• Maintain payment storyboard for each account providing visibility of required processes to be completed to ensure payment received in line with expectations

Customer cash receipts processing

• Download bank receipts and allocate receipts to the customer account accurately
• Process direct debit collection files and ensure records are maintained in line with direct debit best practice
• Process customer refund payments on the accounting and payments system in line with authorisation levels and agreed payment terms

Reporting key management information

• Allocate incoming customer e-mail queries in group inbox and respond to queries as required
• Timely updating of customer communications on various systems to ensure effective account management and visibility of status
• Provide weekly updates to management on overdue transactions
• Providing actual and estimated customer payment dates for key accounts to support group cash forecast reporting

Other

• Update supplier bank details and check supplier payment runs following set procedures and internal controls
• Assist the audit fieldwork with the production of audit evidence
• Support the finance department with other tasks as necessary

Skills, Knowledge & Expertise

• 2+ years’ experience working in credit control or a finance department
• Natural enthusiasm to chase outstanding debts, work to targets and satisfaction in achieving payment
• Comfortable at escalating outstanding debt with customers and being assertive where required
• Confident verbal and written communications skills with ability to build relationships with internal and external contacts
• Attention to detail ensuring key data is input and documents attached where required
• Strong work ethic and positive can-do attitude
• Self-motivated and ability to prioritise tasks to meet deadlines as required
• At least 5 grade A-C GCSE’s including English and Maths
• Good working knowledge of Office applications (Excel, Outlook, CRM)

Job Benefits

• Dual Location / Hybrid worker Status
• Participation in our annual Incentive Plan (VIP) - up to 10% bonus
• 25 days annual leave plus bank holidays, volunteering day and your birthday off!
• Option to buy and sell up to 9 days annual leave
• Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership
• Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes
• Pension scheme up to 8% employer contribution
• Access to reward & discount platform
• Wellbeing initiatives