Credit Controller

Wolseley; Warwick; Hybrid; GBP 17,000 - 29,000; Full time

Benefits offered by this job

Annual leave

Pension (matched up to 9%)

Bonus potential

Healthcare access

Cycle to Work scheme

Job summary

Wolseley, a leading specialist trade merchant in the UK and Ireland, invites applications for a Credit Controller based in Warwick. You will manage a ledger of around 2,000 customer accounts and drive debt recovery through phone and email, while achieving cash collection targets and maintaining customer relationships.

The role is full-time with hybrid working arrangement (office 3 days, home 2 days) after probation, offering competitive benefits and bonus potential.

Qualifications

• Strong relationship-building and customer service skills.
• Confident and professional communication, strong telephone manner.
• Good computer literacy, including Excel functions (e.g., VLOOKUP).
• Credit control experience is desirable.

Responsibilities

• Manage a ledger of ~2,000 customer accounts and proactively collect outstanding debt by phone and email.
• Achieve monthly cash collection targets, overdue cash, and 180-day debt targets with solid account performance.
• Resolve customer queries by liaising with internal branches and account managers for timely solutions.
• Build and maintain strong relationships with customers and internal stakeholders to support debt recovery.

Skills

Relationship-building

Customer service

Communication skills

Telephone manner

Microsoft Excel

Credit control experience

Tools

Excel

Job description

## Credit ControllerApply: Warwick: Full time: Posted Today: JR116352**Salary:****Up to £28,500 + Bonus + Excellent Benefits****Credit Controller - Warwick – Finance****So, who are we?** We are Wolseley, a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.**Also, did we mention?** In addition to the competitive salary, there are also benefits on tap – including...Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave and access to a great range of online and high street discounts.We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!As a **Credit Controller** based in **Warwick** you’ll be responsible for:* Managing a ledger of approximately 2,000 customer accounts and proactively collecting outstanding debt through telephone and email contact* Achieving monthly cash collection, overdue cash and 180-day debt targets while maintaining strong account performance* Resolving customer queries by liaising with internal branches and account managers to deliver timely and effective solutions* Building and maintaining strong relationships with customers and internal stakeholders to support successful debt recovery and customer satisfactionThis is a full-time, hybrid role working 40 hours per week Monday to Friday between 08:00am - 17:00pm with 1hrs break. Hybrid working 3 days in the office and 2 days working from home once probation has been passed.**And here’s what we’d like you to have:*** Strong relationship-building and customer service skills, with the ability to work effectively with customers and internal stakeholders* Confident and professional communication skills, including a strong telephone manner and the ability to handle challenging conversations* Good computer literacy, with a basic understanding of Microsoft Excel, including functions such as VLOOKUPs* Ability to make informed decisions, challenge requests when necessary, and confidently communicate outcomes while maintaining a professional approach* Credit control experience is desirableWe look forward to receiving your application!