Credit Controller

HSB Technical Ltd; Gloucester; On-site; GBP 28,000 - 30,000; Full time

Job summary

HSB Technical Ltd is recruiting a Credit Controller for a permanent role based in Bristol. You will manage client sales ledgers, chase debts and maintain accurate records to support cash flow and risk management.

The role requires strong communication skills and a professional approach to customer service while meeting targets. Working closely with Relationship Manager and operations, you will review accounts, set repayment plans where appropriate and help maintain ledger quality across a varied

Qualifications

• Professional and confident communication with clients, colleagues and customers.
• Strong focus on customer service while maintaining commercial and risk controls.
• Ability to identify issues and escalate promptly.
• Numerical skills applied to invoices, orders and account data.

Responsibilities

• Set up and maintain accurate client files for credit control.
• Manage a portfolio of client accounts and understand each client’s business.
• Chase and verify outstanding debts against monthly targets by phone/email/written correspondence.
• Agree repayment plans with appropriate approvals.
• Refer accounts for legal action when necessary and per procedures.
• Maintain records of all customer interactions on internal systems.
• Follow up efficiently and keep account notes up to date.

Skills

Communication

Customer focus

Risk awareness

Numerical ability

Organisation

IT skills

Problem solving

Education

GCSEs or equivalent

Tools

Microsoft Office

Job description

Position: Credit Controller

Type: Permanent

Location: Bristol

Salary £28 - £30K plus benefits.

Ref:

HSB Technical is supporting an established financial services business in the recruitment of a Credit Controller. The successful candidate will manage client sales ledgers across a varied portfolio, ensuring debts are collected promptly, records remain accurate and queries are resolved professionally.

Working closely with the Relationship Manager and wider operations team, you will help maintain ledger quality, improve client cash flow and highlight potential risks at an early stage. This role requires strong communication, attention to detail and the confidence to balance excellent customer service with effective debt recovery.

Key responsibilities

• Set up and maintain accurate client files for credit control purposes.
• Manage a portfolio of client accounts and develop a good understanding of each client's business.
• Chase and verify outstanding debts against agreed monthly targets using telephone, email and written correspondence.
• Agree repayment plans where appropriate and with the required management approval.
• Recommend accounts for legal referral where necessary and in line with internal procedures.
• Maintain accurate and comprehensive records of all customer interactions on internal systems.
• Operate an efficient follow-up process, ensuring actions and account notes are clear and up to date.
• Review trading styles and customer information to confirm accuracy and validity.
• Issue statements and collection communications promptly, using email as the preferred method where appropriate.
• Communicate regularly with clients and provide timely updates when issues arise.
• Attend credit control meetings and contribute ideas that improve operational efficiency.
• Complete monthly sales ledger reviews with the Relationship Manager within agreed timescales.
• Ensure client and customer queries are communicated clearly and resolved promptly.

Skills and competencies

• Communication - Professional and confident when dealing with clients, customers and colleagues by telephone, email and face to face.
• Customer focus - Able to provide a responsive service while maintaining appropriate commercial and risk controls.
• Risk awareness - Able to identify potential issues and ... promptly to the relevant manager.
• Numerical ability - Comfortable reviewing invoices, purchase orders, delivery information and account data.
• Organisation - Able to prioritise a busy workload, maintain accurate records and complete tasks within agreed timescales.
• IT skills - Confident using Microsoft Office and able to learn finance and customer account systems quickly.
• Problem solving - Able to investigate discrepancies, resolve queries and agree practical next steps.

Experience and personal qualities

• Previous experience in credit control, debt collection, accounts receivable or a customer-focused financial role is desirable.
• Experience within invoice finance or a related financial services environment would be advantageous.
• A good standard of English and mathematics, with relevant GCSEs or equivalent qualifications preferred.
• Strong listening skills and the ability to build rapport quickly.
• Good attention to detail and a methodical approach to account management.
• Reliable, professional and calm when handling challenging conversations.
• Able to manage time effectively and work towards call activity, cash collection and debt-turn targets.

Performance expectations

• Maintain debt-turn performance within agreed targets.
• Complete an appropriate level of call and follow-up activity.
• Achieve agreed monthly cash collection targets.
• Complete tasks and ledger reviews within required timescales.
• Deliver excellent customer service while maintaining acceptable risk levels.