Credit Controller

APP Wholesale Ltd; Erith; On-site; GBP 30,000 - 42,000; Full time

Job summary

APP Wholesale Ltd is seeking a proactive Credit Controller to join our Finance team in Erith. You will manage a portfolio of customer accounts, chase payments and support cash flow through effective credit management.

Key responsibilities include maintaining the customer ledger, resolving disputes, and providing accurate collections forecasts. Collaboration with Branches, Sales and Finance is essential to succeed in this role.

Qualifications

• Experience in Credit Control or Accounts Receivable.
• Familiarity with Microsoft Dynamics 365 Business Central preferred.
• Strong communication and customer service skills.
• Experience handling complex reconciliations and disputes.
• Highly organised with excellent attention to detail.
• Proficient in Excel and financial systems.
• Ability to prioritise, meet deadlines and manage high-volume ledger.
• Comfortable negotiating payment commitments and handling challenging conversations.

Responsibilities

• Manage and maintain the customer ledger with accurate recording of transactions.
• Chase outstanding payments and reduce aged debt through proactive follow-up.
• Build positive relationships with customers to support collections.
• Collaborate with Branches, Sales teams and internal stakeholders to resolve disputes and secure payments.
• Monitor credit limits and flag risks to Credit Control Manager.
• Conduct credit checks using reference agencies and escalate concerns.
• Provide accurate collections forecasts to support cash-flow planning.
• Handle complex account reconciliations and resolve payment discrepancies.
• Assist with aged debt reviews, bad debt reporting and month-end tasks.
• Escalate overdue accounts and recommend appropriate actions.

Skills

Credit control

Accounts receivable

Customer service

Communication

Excel

Attention to detail

Time management

Negotiation

Cross-functional collaboration

Tools

Microsoft Dynamics 365 Business Central

Microsoft Excel

Job description

APP Wholesale has been supplying plumbing, heating and renewable products to independent merchants and trade customers across the UK since 1969. Built on industry expertise, trusted customer relationships and dependable service, we have grown into one of the UK's leading plumbing and heating distributors. As part of Lords Group Trading, we combine decades of industry knowledge with the ambition, energy and opportunity of a growing Group.

We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team, we would love to hear from you.

We are looking for a proactive Credit Controller to join our Finance team. The successful candidate will be responsible for managing a portfolio of customer accounts, ensuring timely collections, resolving account queries and supporting the business in maintaining a cash flow position through effective credit and ledger management.

Key Responsibilities

• Manage and maintain the customer ledger, ensuring all transactions are accurately recorded and up to date.
• Chase outstanding payments and reduce aged debt through effective communication and proactive follow-up.
• Build and maintain positive relationships with customers to support collections and resolve account queries efficiently.
• Work closely with Branches, Sales teams, and other internal stakeholders to resolve disputes and secure timely payment.
• Monitor customer credit limits and highlight potential risks or concerns to the Credit Control Manager.
• Carry out credit checks using credit reference agencies such as Creditsafe and escalated any concerns where appropriate.
• Provide accurate collections forecasts and updates to support cash flow planning.
• Manage complex account reconciliations, investigating and resolving customer queries, payment discrepancies, and unapplied cash items in a timely manner.
• Support the preparation of aged debt reviews, bad debt reporting, and month-end activities.
• Escalate overdue accounts where necessary and recommend appropriate action.
• Undertake ad hoc tasks, projects, and administrative activities as required to support the wider Finance team.

About You

• Previous experience in Credit Control, Accounts Receivable, or a similar finance role.
• Experience using Microsoft Dynamics 365 Business Central is preferred.
• Strong communication and customer service skills with the ability to build effective working relationships.
• Experience managing complex account reconciliations and resolving customer disputes.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Excel and financial systems.
• Able to prioritise workload, work to deadlines, and manage a high-volume ledger.
• Comfortable managing challenging conversations and negotiating payment commitments.
• A proactive and positive approach, with the ability to work collaboratively across Finance, Sales, and Branch teams.