Credit Controller

Lords Group Trading Plc; Erith; On-site; GBP 25,000 - 35,000; Full time

Job summary

APP Wholesale, part of Lords Group Trading, is seeking a proactive Credit Controller to join the Finance team. You will manage customer ledgers, chase payments and support cash flow through effective credit control processes.

The role requires strong communication, attention to detail and experience in Accounts Receivable. You will work closely with Branches, Sales and internal teams to ensure timely collections and accurate reconciliations.

Qualifications

• Experience in credit control or accounts receivable.
• Strong communication and customer service skills.
• Attention to detail and ability to manage a high-volume ledger.
• Experience with dynamic financial systems is preferred.

Responsibilities

• Manage and maintain the customer ledger, ensuring all transactions are recorded and up to date.
• Chase outstanding payments and reduce aged debt through proactive follow-up.
• Build and maintain positive relationships with customers to support collections and resolve queries.
• Work with Branches and Sales teams to resolve disputes and secure timely payment.
• Monitor customer credit limits and flag risks to the Credit Control Manager.
• Carry out credit checks using credit reference agencies and escalate concerns as needed.
• Provide collections forecasts and updates to support cash flow planning.
• Manage complex account reconciliations and resolve discrepancies and unapplied cash items.
• Support aged debt reviews, month-end activities and ad hoc finance tasks.

Tools

Microsoft Dynamics 365 Business Central

Excel

Job description

APP Wholesale has been supplying plumbing, heating and renewable products to independent merchants and trade customers across the UK since 1969. Built on industry expertise, trusted customer relationships and dependable service, we have grown into one of the UK's leading plumbing and heating distributors. As part of Lords Group Trading, we combine decades of industry knowledge with the ambition, energy and opportunity of a growing Group.

We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team, we would love to hear from you.

We are looking for a proactive Credit Controller to join our Finance team. The successful candidate will be responsible for managing a portfolio of customer accounts, ensuring timely collections, resolving account queries and supporting the business in maintaining a cash flow position through effective credit and ledger management.

Key Responsibilities:

• Manage and maintain the customer ledger, ensuring all transactions are accurately recorded and up to date.
• Chase outstanding payments and reduce aged debt through effective communication and proactive follow-up.
• Build and maintain positive relationships with customers to support collections and resolve account queries efficiently.
• Work closely with Branches, Sales teams, and other internal stakeholders to resolve disputes and secure timely payment.
• Monitor customer credit limits and highlight potential risks or concerns to the Credit Control Manager.
• Carry out credit checks using credit reference agencies such as Creditsafe and escalating any concerns where appropriate.
• Provide accurate collections forecasts and updates to support cash flow planning.
• Manage complex account reconciliations, investigating and resolving customer queries, payment discrepancies, and unapplied cash items in a timely manner.
• Support the preparation of aged debt reviews, bad debt reporting, and month-end activities.
• Escalate overdue accounts where necessary and recommend appropriate action.
• Undertake ad hoc tasks, projects, and administrative activities as required to support the wider Finance team.

About You:

• Previous experience in Credit Control, Accounts Receivable, or a similar finance role.
• Experience using Microsoft Dynamics 365 Business Central is preferred.
• Strong communication and customer service skills with the ability to build effective working relationships.
• Experience managing complex account reconciliations and resolving customer disputes.
• Highly organised with excellent attention to detail.
• Confident using Microsoft Excel and financial systems.
• Able to prioritise workload, work to deadlines, and manage a high-volume ledger.
• Comfortable managing challenging conversations and negotiating payment commitments.
• A proactive and positive approach, with the ability to work collaboratively across Finance, Sales, and Branch teams.