Credit Controller

Lords Group Trading; Northampton; On-site; GBP 26,000 - 38,000; Full time

Job summary

Lords Group Trading in Northampton is seeking an experienced Credit Controller to own your ledger and build strong relationships with customers, branches and sales teams while managing the full credit journey from account opening through ongoing trading.

In a fast-paced environment you will support cash flow, resolve customer queries and ensure seamless cover during holidays, contributing to a collaborative team that values accuracy and timely collections.

Qualifications

• 3 years' experience in a Credit Control role.
• Hands-on approach and willingness to roll up your sleeves.
• Strong stakeholder management and relationship-building.
• Experience managing a varied workload within a fast-paced environment.
• Excellent communication and decision-making skills.
• Strong commercial awareness and attention to detail.
• Experience in merchanting or construction is an advantage.

Responsibilities

• Managing your own customer ledger to ensure collection objectives are achieved.
• Building and maintaining strong relationships with customers, branches and sales teams.
• Opening new customer accounts and supporting customers throughout the trading relationship.
• Monitoring customer accounts and collecting outstanding debts via telephone, email and written communication.
• Dealing with customer queries and seeing them through to resolution.
• Liaising with internal teams to ensure issues are resolved promptly.
• Preparing reports to highlight issues such as overtrading and accounts at risk.
• Escalating issues to the Divisional Credit Manager where appropriate.
• Acting as the local point of contact for all matters relating to collections and credit management.
• Supporting the wider team and carrying out other duties as required.

Skills

Credit control

Stakeholder management

Communication

Job description

We're looking for a Credit Controller to join our team in Northampton. This is far more than a collections role - you'll have ownership of your own ledger, giving you the opportunity to build strong relationships with customers, branches and sales teams while managing the full credit journey from account opening through to ongoing trading.

Working in a fast-paced environment, you'll play a key role in supporting strong cash flow across the business, resolving customer queries and helping our branches deliver excellent customer service. You'll also join a collaborative team that shares knowledge and supports each other to ensure seamless cover during holidays and busy periods.

What you'll be doing

• Managing your own customer ledger to ensure collection objectives are achieved
• Building and maintaining strong relationships with customers, branches and sales teams
• Opening new customer accounts and supporting customers throughout the trading relationship
• Monitoring customer accounts and collecting outstanding debts via telephone, email and written communication
• Dealing with customer queries and seeing them through to resolution
• Liaising with internal teams to ensure issues are resolved promptly
• Preparing reports to highlight issues such as overtrading and accounts at risk
• Escalating issues to the Divisional Credit Manager where appropriate
• Acting as the local point of contact for all matters relating to collections and credit management
• Supporting the wider team and carrying out other duties as required

Are you an experienced Credit Controller who enjoys building relationships as much as collecting cash?, 3 years' previous experience in a Credit Control role

• A hands-on approach and willingness to roll up your sleeves
• Strong stakeholder management and relationship-building skills
• Experience managing a varied workload within a fast-paced environment
• Excellent communication and decision-making skills
• Strong commercial awareness and understanding of business principles
• Excellent attention to detail and high levels of accuracy
• Experience in merchanting or construction is an advantage

Lords Group Trading brings together a growing family of specialist businesses serving the building materials, plumbing, heating and renewables markets across the UK. Built on strong businesses, industry expertise and trusted customer relationships, we combine the entrepreneurial spirit of our individual brands with the ambition, energy and opportunity of a growing Group.

We are proud to create an inclusive workplace where people from all backgrounds and experiences are welcomed, valued and encouraged to succeed. If you are looking to join a business where you can contribute, develop and be part of a supportive team, we would love to hear from you.

Hours: 8.30am-4.30pm Mon-Fri, one day per week working 7.30am-3.30pm

Competitive Salary Offered

If you're looking for a role where you can take real ownership, build lasting relationships and make a genuine impact on the success of the business, we'd love to hear from you.