Credit Controller

Confidential; Cirencester; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

25 days annual leave

Life assurance

On-site parking

Hybrid working

Job summary

Robert Half are recruiting on behalf of a reputable Cirencester-based company for a Credit Controller to join their Finance team. This full-time, permanent role focuses on reducing debt, improving cash flow, and maintaining strong customer relationships.

You will chase payments, handle debtor communications, issue invoices and credits, and support Accounts Receivable. Hybrid working available; salary £28,000–£30,000 plus benefits.

Qualifications

• 2+ years in credit control or accounts receivable.
• Confident communicating with customers by phone and email.
• Highly organised with strong attention to detail.
• Able to manage queries and disputes professionally and efficiently.
• Collaborate with internal stakeholders.
• Prioritise workload and meet deadlines in a fast-paced environment.

Responsibilities

• Chase outstanding payments by phone and email and set payment dates.
• Manage debtor communications per policy, including reminders.
• Issue invoices and credit notes and submit via portals.
• Post cash receipts and perform general customer account administration.
• Work with Sales to resolve queries and disputes promptly.
• Process credit checks and report debtor status to Finance Manager.

Skills

Credit control

Communication with customers

Organisation

Query resolution

Stakeholder collaboration

Time management

Job description

Robert Half are working in partnership with a reputable, continuously growing company in Cirencester to recruit a Credit Controller role on a full-time permanent basis. This is a great opportunity for a proactive and organised Credit Controller to join their Finance team. This role is key to reducing outstanding debt, supporting company policies, improving cash flow, and ensuring timely payment collection while maintaining strong customer relationships. The successful candidate will be responsible for managing customer accounts, resolving payment queries efficiently, and providing vital support to the wider Finance function and business growth. The salary is up to £30,000 plus hybrid working and other excellent benefits.

The Role

The main duties of the role will consist of:

• Chase outstanding payments by telephone and email, agree payment dates, and maintain accurate records of customer conversations.
• Managing debtor communications in line with company credit control policy, including sending reminder letters, copy invoices, and proof of delivery documents.
• Issuing sales invoices and credit notes to maintenance customers and submit invoices and credits through customer portals.
• Posting cash receipts accurately and carry out general customer account administration, including credit account applications.
• Liaising closely with Sales Teams to resolve customer queries and disputes promptly while maintaining positive customer relationships.
• Processing credit checks, report on debtor status to the Assistant Finance Manager, and provide cover across Accounts Receivable and other finance functions as needed.

About you

To be considered for the Credit Controller role, you must ideally possess the following skills/experience:

• Must have 2+ years within credit control or accounts receivable.
• Confident communicating with customers by phone and email.
• Highly organised with strong attention to detail.
• Able to manage queries and disputes professionally and efficiently.
• Comfortable working collaboratively with internal stakeholders.
• Able to prioritise workload and meet deadlines in a fast-paced environment.

Salary & Benefits

• £28,000 - £30,000 annual salary
• Hybrid working; 2 days from home, 3 days on site
• Pension scheme
• 25 days annual leave
• Life assurance
• On site parking

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.