Credit Controller

QBE; Chelmsford; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

30 days holiday a year

Flexible working

Pension – employer contributions

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE in Chelmsford is seeking a Credit Controller to take full accountability for assigned accounts, ensuring timely payment of outstanding premiums and accurate cash allocation in core systems.

You will review broker statements, escalate debts where needed, and collaborate with offshore processing teams and brokers to resolve complex queries. The role supports MI data quality and process improvement across Insurance Administration and Credit Control.

Qualifications

• High level of numeracy and literacy.
• Customer service experience with good communications, negotiation and influencing skills.
• Experience using MS Office applications (Word/Excel/PowerPoint).

Responsibilities

• Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in core systems.
• Escalate any debt or cash issues to ensure clearance at the earliest opportunity.
• Review Broker statements, ensuring reconciliation and identifying/raising queries.
• Identify brokers with high volumes of queries and help develop strategies to reduce them.
• Develop, maintain, and enhance process documentation and user guides following Document Standards templates.
• Ensure quality and timely data capture across processes for effective MI.
• Analyse processes and data to highlight concerns and propose solutions.

Skills

Account Reconciliations

Communication

Customer Service

MS Office

Risk Management

Tools

Word

Excel

PowerPoint

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

To act as a bridge between the transactional activities of the off shore processing teams and the Underwriters, Underwriting Assistants, Clients and Brokers who rely on those transactional services; across both Insurance Administration and Credit Control activities. To be responsible for developing and maintaining relationships with one or more Client/Broker organizations ensuring that all operational issues are resolved in an efficient and effective manner. To resolve complex queries that cannot be completed by our offshore team. To continuously grow the capability of our offshore team through general support and additional training / refreshers where required.

Credit Controller

Chelmsford/Hybrid

About QBE

At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.

We’rean international insurer with more than 13,000 people working across 26 countries – which meanswe’rebig enough for your ambitions, yet small enough for you to make a real impact.It’san exciting time.We’rebuilding momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world?Aspart of the QBE team,you’llget to spend every day working with people who are passionate,talentedand kind.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your new role

• Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
• Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity.
• Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.
• Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

About you

• A high level of numeracy and literacy
• Customer service experience with good communications, negotiation and influencing skills
• Experience using MS office applications, Word, Excel, PowerPoint
• Good understanding and ability to analyse detailed reports.
• Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.
• An additional language would be advantageous but not essential.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a yearwith theoptionto buy up to 2additionaldays.
• Flexible working-balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension –you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies– we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing- we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions incarbonfootprint, by investing more ingreen businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work– benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To learn more about benefits of working with us, click Rewarding our people - QBE European Operations

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year,Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
• Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee

To learn more about our achievements, click here

Skills:

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.