Credit Controller

DiverseJobsMatter; Chelmsford; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing initiatives

Comprehensive training

Career development opportunities

Job summary

An established industry player is seeking a motivated Credit Controller to join their team in Chelmsford. This role offers a unique opportunity to grow your career in a supportive and dynamic environment. You will be responsible for managing Broker Accounts, ensuring timely collections, and enhancing processes to optimize cash flow. With comprehensive training provided, no prior experience is necessary, making it perfect for those eager to learn and develop their skills. Join a forward-thinking company that values its employees and fosters a culture of support and growth.

Qualifications

• No prior experience needed; comprehensive training provided.
• Ability to build relationships and attention to detail are essential.

Responsibilities

• Ensure prompt collection and reconciliation of premiums.
• Take ownership of Broker Accounts and resolve collection difficulties.
• Analyze processes and propose solutions for efficiency.

Skills

Customer service experience

Communication skills

Negotiation skills

Analytical skills

Attention to detail

Critical thinking

Stakeholder management

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Primary Details

Time Type: Full time

Worker Type: Employee

Credit Controller

Chelmsford

Permanent (Hybrid)

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The Opportunity

This is an exciting time to be joining us as we embark on several projects. We're seeking individuals who are looking for a chance to establish their career in a supportive environment where anything is possible. Are you ready to grow your career with us? If you are a team player with a desire to learn, then this is the role for you.

*** Please note as part of the recruitment process, if selected, you'll be asked to complete an online assessment. We will email you with more details. ***

Your new role

Reporting to the Credit Control Team Leader, you'll ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. You'll provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. You'll also work with our European Team in the UK and the Teams in the European branches.

Main responsibilities:

1. Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity.
2. Review Broker statements, ensuring that any unreconciled premiums are completed.
3. Identify Brokers with high volumes of queries, identifying reasons for queries enabling development of strategies to eliminate the need for queries, in collaboration with all parties concerned.
4. Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
5. Analyse all processes related data, highlighting areas of concerns and propose working solutions where applicable.
6. Ensure quality and timely data capture across all processes is accurate enabling effective MI.
7. Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

About you

We'd like to hear from you if you can build and maintain relationships easily and have great attention to detail. No prior experience is needed - comprehensive training will be provided.

Skills you'll need:

1. Customer service experience with good communications, negotiation and influencing skills.
2. Experience using MS office applications, Word, Excel, PowerPoint.
3. Good understanding and ability to analyse detailed reports.
4. Experience working within insurance will be advantageous, ideally underwriting administration and/or credit control experience within the Commercial/London Insurance market.
5. An additional language would be advantageous but not essential.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

#LI-Hybrid

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Account Reconciliations, Adaptability, Communication, Critical Thinking, Customer Service, Customer Value Management, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Payment Systems, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step-by-step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.