Insurance Credit Controller & Broker Liaison

QBE Insurance; Chelmsford; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

30 days holiday + buy up to 2 days

Flexible working

Pension 10% employer contributions

Private medical insurance

Cycle-to-Work

Job summary

QBE Insurance in Chelmsford is seeking a Credit Controller to manage assigned accounts, ensure timely premium payments, and coordinate with brokers and internal teams. The role requires strong numeracy, customer service, and MS Office skills, with experience in insurance or credit control preferred.

The position offers hybrid working in Chelmsford, a comprehensive benefits package, and opportunities to improve offshore processing and data governance within the team.

Qualifications

• A high level of numeracy and literacy.
• Experience using MS Office applications (Word, Excel, PowerPoint).
• Insurance and/or credit control experience within the Commercial/London Insurance market is preferable but not essential.

Responsibilities

• Take full accountability for assigned Accounts, ensuring timely payment of outstanding premium and allocation of cash in the core systems.
• Escalating any debt or cash where they are experiencing difficulties, either internally or externally to ensure these are cleared at the earliest opportunity.
• Review Broker statements, ensuring they are reconciled and queries identified and raised using the internal tools.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain, and enhance process documentation and user guides following the Document Standards templates.
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.
• Analyse all processes and related data, highlighting areas of concerns and propose working solutions where applicable.

Skills

Numeracy

Literacy

Customer service

MS Office

Communication

Negotiation

Influencing

Data analysis

Reporting

Tools

MS Office

Job description

QBE Insurance in Chelmsford is seeking a Credit Controller to manage assigned accounts, ensure timely premium payments, and coordinate with brokers and internal teams. The role requires strong numeracy, customer service, and MS Office skills, with experience in insurance or credit control preferred.

The position offers hybrid working in Chelmsford, a comprehensive benefits package, and opportunities to improve offshore processing and data governance within the team.