Senior Credit Controller

QBE Insurance; Chelmsford; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

30 days holiday a year with option to

Flexible working

Pension – employer contributions 10%

Private medical insurance

Family friendly policies

Short term remote work abroad

Sustainable investing

Cycle-to-Work

Job summary

QBE Insurance in Chelmsford is seeking a Senior Credit Controller to manage broker accounts, chase debts and ensure timely cash allocation across UK and European businesses. You will support management with achieving daily and monthly targets, while building strong client and broker relationships.

The role is hybrid in Chelmsford, with responsibilities to review statements, reconcile premiums and minimise bad debts.

Qualifications

• Relationship management experience with business stakeholders.
• Experience in a credit control function.

Responsibilities

• Take full ownership of Broker Accounts and chase overdue debts.
• Review broker statements and ensure reconciled premiums are captured.
• Identify high-query brokers and develop strategies to reduce queries.
• Maintain processes and documentation in line with standards.
• Ensure timely data capture and generate accurate MI.

Skills

Relationship management

Credit control

Customer service

MS Office

Analysis of reports

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeTo service a portfolio of customers and maintain the ledgers of these allotted brokers, chasing for debt, ensuring that cash received / paid is allocated on a timely and accurate basis across our UK and European businesses. Responsible for the day to day maintenance of their accounting range. Ensuring all debts are chased and cash is coded in line with the Business plan requirements and credit control benchmarks in our SA/NV entity.

Senior Credit Controller

Chelmsford/Hybrid

The Opportunity

As a Senior Credit Controller, you will ensure prompt collection and reconciliation of premiums, minimisation of bad debts and maximisation of cash flow. Provide experience and support to the management team by ensuring daily and monthly targets are met with problems identified and overcome. To be responsible for developing and maintaining relationships with one or more Client/Broker organisations ensuring that all operational issues are resolved in an efficient and effective manner.

Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

The Role

• Be aware of the annual business plan for the Underwriting Division/s your role supports.
• Understanding and incorporating the strategies for achieving individual or work unit objectives.
• Take full ownership of the Broker Accounts. Review all escalated unidentified cash or debt where there are collection difficulties to ensure these are cleared at the earliest opportunity. Ensuring all debt is received on the due date and all avenues are explored to collect overdue debt.
• Review Broker statements, ensuring that any unreconciled premiums are completed.
• Identify Brokers with high volumes of queries, identifying reason for queries enabling development of strategies to eliminate the need of queries, in collaboration with all parties concerned.
• Develop, maintain and enhance process documentation and user guides following the Document Standards templates.
• Analyze all processes related data, highlighting areas of concerns and propose working solutions where applicable.
• Resolve queries and issues that are raised by our internal and external clients as well as our extended team in the GSSC within required timeframes
• Perform any transactional activities that the extended team are responsible for, as and when required as part of the Business Continuity process
• Ensure quality and timely data capture across all processes is accurate enabling effective MI.

About you

• Relationship management experience, establishing and maintaining strong business relationships
• Experience working within a credit control function
• Customer service experience with good communications, negotiation and influencing skills
• Intermediate level use of MS office applications, Word, Excel, PowerPoint
• Good understanding and ability to analyse detailed reports.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from

As well as the benefits below we also offer an extensive choice of other options to suit you!

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit ourReward Page

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

Skills

Analytical Thinking, Business Development, Collaboration Tools, Communication, Credit Analysis, Critical Thinking, Customer Service, Financial Data Reporting, Financial Products, Intentional collaboration, Managing performance, Prioritization, Risk Management, Stakeholder Management, Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.