Credit Controller

Vital Healthcare; Blofield Heath; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative team environment

Growing technology-focused business

Job summary

SNAP is seeking a Credit Controller to support our financial performance by ensuring timely collection of customer debts and minimising credit risk. The role is based in the Norfolk area, with responsibilities spanning daily cash collection, reconciliations and customer liaison to safeguard cash flow.

You will manage a portfolio of accounts, perform credit checks and contribute to month-end processes, working closely with the finance team in a fast-paced, technology-driven environment.

Qualifications

• Previous experience in a Credit Control role.
• Strong debt collection and negotiation skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills and ability to manage priorities.
• Ability to work independently and as part of a team.
• Customer-focused with attention to detail and resilience.

Responsibilities

• Manage a portfolio of customer accounts and ensure timely collection of arrears.
• Handle customer queries via telephone and email.
• Send statements, reminder letters and payment links.
• Contact customers to secure payment and resolve balances.
• Monitor aged debt and escalate high-risk accounts.
• Post and allocate daily payments and reconcile accounts.
• Perform credit checks and support risk assessments.
• Produce aged debt and cash collection reports.
• Support month-end and year-end finance processes.

Skills

Credit control

Debt collection

Negotiation

Excel

Analytical

Communication

Time management

Education

Finance qualification

Tools

ERP systems

Job description

At SNAP, we're redefining mobility services through technology. Our digital platform connects fleets, truck drivers and service partners across Europe, providing seamless access to parking, washing, tolling, fuel and other essential services. By combining innovation, data and customer-focused solutions, we're helping transform the transport industry while creating exciting opportunities for our people to grow and develop their careers.

How You'll Make An Impact As a Credit Controller

As a Credit Controller, you'll play a vital role in supporting SNAP's financial performance by ensuring the timely collection of outstanding customer debt, minimising credit risk and maintaining strong customer relationships. You will manage a portfolio of customer accounts, proactively monitor aged debt, resolve payment issues and ensure compliance with company credit policies. Your work will directly contribute to healthy cash flow and support the continued growth of our business. Based in Acle, Norwich, this is an excellent opportunity for an experienced credit professional who enjoys building relationships, solving problems and delivering results.

About SNAP

At SNAP, we're transforming how fleets, truck drivers and service partners connect and transact across Europe. Through our innovative digital platform, we bring together truck parking, washing, tolling, fuel and other mobility services into one seamless ecosystem. Today, we support thousands of fleets, hundreds of thousands of drivers and an extensive network of service partners, helping simplify operations and improve efficiency across the transport industry.

As we continue to grow, we're looking for talented people who are passionate about delivering exceptional experiences, solving problems and helping shape the future of mobility solutions.

What You’ll Be Doing

• Managing a portfolio of customer accounts and ensuring timely collection of outstanding arrears.
• Handling customer queries via telephone and email.
• Sending statements, reminder letters and payment links.
• Contacting customers to secure payment and resolve balances.
• Monitoring aged debt reports and escalating high-risk accounts.
• Posting and allocating daily incoming payments.
• Reconciling accounts and investigating discrepancies.
• Performing credit checks and supporting credit risk assessments.
• Producing aged debt and cash collection reports.
• Supporting month-end and year-end finance processes.

What We’ll Need From You

• Previous experience in a Credit Control role.
• Strong debt collection and negotiation skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills and ability to manage priorities.
• Ability to work independently and as part of a team.
• Customer-focused with excellent attention to detail and resilience.

Desirable

• Experience using ERP systems.
• Knowledge of credit risk assessment and management.
• Experience working within a fast-paced finance environment.
• Relevant finance qualification or studying towards one.

Why join SNAP?

We're more than a payment platform. We're building innovative digital solutions that make life easier for fleets, drivers and service partners across Europe. As part of a growing and ambitious business, you'll have the opportunity to make a real impact, contribute new ideas and develop your career alongside talented colleagues.

What You’ll Get From Us

• Excellent salary.
• Opportunity to join a growing technology-focused business.
• Collaborative team environment.
• Career development opportunities.

At SNAP, we believe diverse perspectives drive innovation and success. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to achieve their potential. We welcome applications from candidates of all backgrounds and experiences.