Credit Controller

Snap Inc.; Norwich; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Excellent salary

Growing technology-focused business

Collaborative team environment

Job summary

SNAP is seeking a skilled Credit Controller in the Norwich area to manage a customer portfolio, ensure timely collections and support cash flow. The role requires strong negotiation, Excel proficiency and excellent communication, with responsibility for reporting and risk assessment.

Based in Acle, Norwich, this position offers an opportunity to contribute to a growing tech-enabled transport business. You will collaborate with finance and operations to maintain accurate accounts and improve

Qualifications

• Strong debt collection and negotiation capabilities.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills with ability to manage priorities.
• Ability to work independently and as part of a team.
• Customer-focused with attention to detail and resilience.

Responsibilities

• Manage a portfolio of customer accounts and ensure timely collection.
• Handle customer queries via telephone and email.
• Send statements, reminder letters and payment links.
• Contact customers to secure payment and resolve balances.
• Monitor aged debt reports and escalate high-risk accounts.
• Post and allocate daily incoming payments.
• Reconcile accounts and investigate discrepancies.
• Perform credit checks and support credit risk assessments.
• Produce aged debt and cash collection reports.
• Support month-end and year-end finance processes.

Skills

Debt collection

Negotiation

Communication skills

Numerical analysis

Excel

Office applications

Organisational skills

Teamwork

Attention to detail

Resilience

Independent working

Education

Finance qualification / studying towards one

Tools

ERP systems

Job description

As a Credit Controller, you'll play a vital role in supporting SNAP's financial performance by ensuring the timely collection of outstanding customer debt, minimising credit risk and maintaining strong customer relationships. You will manage a portfolio of customer accounts, proactively monitor aged debt, resolve payment issues and ensure compliance with company credit policies. Your work will directly contribute to healthy cash flow and support the continued growth of our business. Based in Acle, Norwich, this is an excellent opportunity for an experienced credit professional who enjoys building relationships, solving problems and delivering results.

About SNAP

At SNAP, we're transforming how fleets, truck drivers and service partners connect and transact across Europe. Through our innovative digital platform, we bring together truck parking, washing, tolling, fuel and other mobility services into one seamless ecosystem. Today, we support thousands of fleets, hundreds of thousands of drivers and an extensive network of service partners, helping simplify operations and improve efficiency across the transport industry.

What you'll be doing

• Managing a portfolio of customer accounts and ensuring timely collection of outstanding arrears.
• Handling customer queries via telephone and email.
• Sending statements, reminder letters and payment links.
• Contacting customers to secure payment and resolve balances.
• Monitoring aged debt reports and escalating high-risk accounts.
• Posting and allocating daily incoming payments.
• Reconciling accounts and investigating discrepancies.
• Performing credit checks and supporting credit risk assessments.
• Producing aged debt and cash collection reports.
• Supporting month-end and year-end finance processes.

Previous experience in a Credit Control role

• Strong debt collection and negotiation skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills and ability to manage priorities.
• Ability to work independently and as part of a team.
• Customer-focused with excellent attention to detail and resilience.

Desirable

• Experience using ERP systems.
• Knowledge of credit risk assessment and management.
• Experience working within a fast-paced finance environment.
• Relevant finance qualification or studying towards one.

Why join SNAP?

We're more than a payment platform. We're building innovative digital solutions that make life easier for fleets, drivers and service partners across Europe. As part of a growing and ambitious business, you'll have the opportunity to make a real impact, contribute new ideas and develop your career alongside talented colleagues.

What you'll get from us

• Excellent salary.
• Opportunity to join a growing technology-focused business.
• Collaborative team environment.
• Career development opportunities.

At SNAP, we believe diverse perspectives drive innovation and success. We are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to achieve their potential. We welcome applications from candidates of all backgrounds and experiences.