Credit Controller | Cash Flow Champion & Collections Pro

Vital Healthcare; Blofield Heath; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative team environment

Growing technology-focused business

Job summary

SNAP is seeking a Credit Controller to support our financial performance by ensuring timely collection of customer debts and minimising credit risk. The role is based in the Norfolk area, with responsibilities spanning daily cash collection, reconciliations and customer liaison to safeguard cash flow.

You will manage a portfolio of accounts, perform credit checks and contribute to month-end processes, working closely with the finance team in a fast-paced, technology-driven environment.

Qualifications

• Previous experience in a Credit Control role.
• Strong debt collection and negotiation skills.
• Excellent written and verbal communication skills.
• Good numerical, analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Office applications.
• Strong organisational skills and ability to manage priorities.
• Ability to work independently and as part of a team.
• Customer-focused with attention to detail and resilience.

Responsibilities

• Manage a portfolio of customer accounts and ensure timely collection of arrears.
• Handle customer queries via telephone and email.
• Send statements, reminder letters and payment links.
• Contact customers to secure payment and resolve balances.
• Monitor aged debt and escalate high-risk accounts.
• Post and allocate daily payments and reconcile accounts.
• Perform credit checks and support risk assessments.
• Produce aged debt and cash collection reports.
• Support month-end and year-end finance processes.

Skills

Credit control

Debt collection

Negotiation

Excel

Analytical

Communication

Time management

Education

Finance qualification

Tools

ERP systems

Job description

SNAP is seeking a Credit Controller to support our financial performance by ensuring timely collection of customer debts and minimising credit risk. The role is based in the Norfolk area, with responsibilities spanning daily cash collection, reconciliations and customer liaison to safeguard cash flow.

You will manage a portfolio of accounts, perform credit checks and contribute to month-end processes, working closely with the finance team in a fast-paced, technology-driven environment.