Senior Credit Controller

Logistics; Royal Tunbridge Wells; Hybrid; GBP 21,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Health Cash Plan

Private Medical Insurance for managers

Employee Assistance Programme

Job summary

Logistics UK is seeking a Senior Credit Controller to strengthen our credit control team, driving improvements in billing accuracy, cash collection and customer experience. You will manage your own ledger, build relationships with colleagues and customers, and support cross-functional teams to reduce debtor days and enhance forecasting and KPIs.

This role offers flexible remote working within the UK and a benefits package including Pension schemes, Health Cash Plan, Private Medical Insurance and

Qualifications

• Proven experience in credit control.
• Strong communication and relationship-building skills.
• Detail-focused and proactive mindset.
• Proficient with Excel and credit control systems.

Responsibilities

• Managing your own ledger.
• Building great relationships with colleagues and customers alike.
• Driving improvements in billing processes and cash collection.
• Training and onboarding new team members.
• Ensuring cash targets are achieved and debtor days reduced.
• Preparing accurate forecasts, reports and KPIs.
• Overseeing statements, chasing letters, direct debits, journals, refunds and write-offs.
• Providing support to the Sales Ledger Manager by serving as the primary contact for escalated queries and offering team assistance during peak periods and staff absences.

Skills

Credit control

Excel

Communication

Relationship building

Team player

Tools

Credit control systems

Job description

Do you have a talent for building strong relationships and a sharp eye for detail? We are seeking a Senior Credit Controller to join our credit control team, driving enhancements in billing accuracy, cash collection, and customer experience.

Why Join Logistics UK?

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Key Responsibilities

This is your chance to work cross-functionally with different departments, and make a real impact on the financial health of the business.

• Managing your own ledger.
• Building great relationships with colleagues and customers alike.
• Driving improvements in billing processes and cash collection.
• Training and onboarding new team members.
• Ensuring cash targets are achieved and debtor days reduced.
• Preparing accurate forecasts, reports and KPIs.
• Overseeing statements, chasing letters, direct debits, journals, refunds and write-offs.
• Providing support to the Sales Ledger Manager by serving as the primary contact for escalated queries and offering team assistance during peak periods and staff absences.

• Proven experience in credit control.

• Strong communication and relationship-building skills.
• A personable, detail-focused, and proactive approach.
• Excel skills and confidence with credit control systems.
• A true team player who thrives in a collaborative environment.

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• Basic salary of up to £35,000 per annum dependent on experience & skillset
• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind