Credit Controller

Headstar; Lancashire; On-site; GBP 23,800 - 32,200; Full time

Benefits offered by this job

Hybrid working

Career development opportunities

Supportive team environment

Job summary

Headstar is seeking a skilled Credit Controller in Lancashire to take ownership of a ledger, chase outstanding debts and work with invoicing, treasury and accounting teams. You will build relationships with key stakeholders and contribute to improving cash collection while maintaining excellent customer service.

In this role you will manage aged debt, produce reports, support month-end processes, and participate in finance integration activities for newly acquired businesses, with hybrid working

Qualifications

• Previous experience in a Credit Control position.
• Strong communication and relationship-building skills.
• Confidence managing difficult conversations professionally.
• Excellent organisational skills and attention to detail.
• Strong Excel skills, including Pivot Tables and Lookups.
• Collaborative approach across multiple teams.
• Positive, proactive and solutions-focused mindset.

Responsibilities

• Manage your own portfolio of customer accounts and ensure outstanding debt is collected efficiently and professionally.
• Maintain an aged debt ledger.
• Proactively contact customers to secure payment of invoices.
• Investigate, resolve and follow up on customer queries.
• Produce and analyse aged debt reports.
• Provide regular updates to managers and senior stakeholders.
• Work closely with invoicing, treasury and accounting teams.
• Assist with cash allocation where required.
• Support month-end reporting and management information requests.
• Contribute to process improvement initiatives across the finance function.
• Support finance integration activities relating to newly acquired businesses.
• Build strong relationships internally and externally to resolve issues quickly.

Skills

Credit control experience

Communication skills

Handling difficult conversations

Organisational skills

Pivot Tables

Lookups

Tools

Excel

Job description

Overview

Numbers tell a story and good Credit Controllers know how to read it.

This isn't a role where you'll simply work through a call list all day.

You'll take ownership of your own ledger, build relationships with key stakeholders across the business, work closely with senior leadership, and play a visible role in improving cash collection performance while delivering an excellent customer experience.

If you enjoy building relationships, solving problems, and taking pride in keeping the cash flowing, this could be exactly what you're looking for.

What you'll be doing

• Managing your own portfolio of customer accounts and ensuring outstanding debt is collected efficiently and professionally.
• Managing and maintaining an aged debt ledger
• Proactively contacting customers to secure payment of outstanding invoices
• Investigating, resolving and following up on customer queries
• Producing and analysing aged debt reports
• Providing regular updates to managers and senior stakeholders
• Working closely with invoicing, treasury and accounting teams
• Assisting with cash allocation where required
• Supporting month-end reporting and management information requests
• Contributing to process improvement initiatives across the finance function
• Supporting finance integration activities relating to newly acquired businesses
• Building strong relationships internally and externally to ensure issues are resolved quickly and effectively

What do you need?

• Previous experience in a Credit Control position
• Strong communication and relationship-building skills
• Confidence managing difficult conversations professionally
• Excellent organisational skills and attention to detail
• Strong Excel skills, including Pivot Tables and Lookups
• A collaborative approach and ability to work across multiple teams
• A positive, proactive and solutions-focused mindset

What's in it for you?

• An annual salary of £28k
• Supportive and collaborative team environment
• A company that genuinely values its people
• Hybrid working (after a successful probation period)
• Opportunity to develop your finance and administration career

This is a business where finance is genuinely valued, not treated as a back-office function.

You'll work alongside experienced finance professionals, gain exposure to senior leadership, contribute to business improvement projects, and be part of a team that encourages collaboration, development and continuous improvement.

If you're an experienced Credit Controller looking for a role where you can make an impact, click "apply now".