Credit Control Team Lead | Hybrid Role with Growth

Michael Page; Lancashire; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

On-site parking

Development opportunities

Progression opportunities

Job summary

Michael Page Blackburn is seeking a Credit Control Team Leader to oversee day-to-day credit control operations, ensuring outstanding debts are managed and customer accounts stay within agreed terms.

You will lead and develop a team of credit controllers, monitor aged debt, set KPIs, and work with sales and finance to resolve queries and protect cash flow. This is a hybrid role with 3 days in the office and 2 days at home.

Qualifications

• Previous experience in credit control, ideally at a senior or supervisory level.
• Experience managing, mentoring or developing a team.
• Strong knowledge of credit control and debt collection processes.
• Excellent communication and negotiation skills.

Responsibilities

• Leading, motivating and developing the credit control team.
• Managing the day-to-day credit control function.
• Monitoring aged debt and ensuring outstanding balances are actively pursued.
• Setting and monitoring team KPIs and performance targets.
• Reviewing customer accounts and credit limits.
• Handling escalated customer queries and complex debt issues.
• Working closely with sales, finance and other departments to resolve account queries.
• Producing regular aged debt and performance reports.
• Identifying opportunities to improve credit control processes and procedures.
• Supporting cash collection and maintaining strong cash flow.
• Ensuring appropriate credit control procedures and controls are followed.
• Providing regular updates and reporting to senior management.

Skills

Communication skills

Negotiation skills

Analytical ability

Organisational skills

Tools

Excel

Job description

Michael Page Blackburn is seeking a Credit Control Team Leader to oversee day-to-day credit control operations, ensuring outstanding debts are managed and customer accounts stay within agreed terms.

You will lead and develop a team of credit controllers, monitor aged debt, set KPIs, and work with sales and finance to resolve queries and protect cash flow. This is a hybrid role with 3 days in the office and 2 days at home.