Credit Control Supervisor

Marks Sattin; Leeds; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hybrid working arrangements

Health and wellbeing support

Pension scheme

Life assurance

Professional development and study支

Job summary

Marks Sattin in Leeds is seeking an experienced Credit Control Supervisor to lead the team, oversee performance and ensure alignment with credit policies.

You will coach and mentor credit control colleagues, manage complex debt issues and collaborate with key stakeholders to deliver improvements in processes and controls.

The role offers hybrid working, clear progression and a comprehensive benefits package to support your professional development.

Qualifications

• Proven supervisory experience in finance/credit control.
• Strong credit control knowledge and debt recovery processes.
• Process-driven with track record of improvements.
• Excellent organisational and prioritisation skills.
• Strong communication and negotiation abilities.

Responsibilities

• Ensure effective collection activity across the team in line with company credit policies.
• Conduct regular one-to-one meetings and oversee individual and team performance.
• Coach, mentor and develop credit control team members.
• Identify and implement process improvements to enhance efficiency and controls.
• Build and maintain strong relationships with key stakeholders and customers.
• Manage and resolve complex or escalated debt issues.
• Lead and contribute to business improvement and ad hoc project work.
• Monitor and support delivery of team KPIs and objectives.
• Attend stakeholder meetings to review aged debt, agree collection strategies and resolve outstanding issues.
• Complete complex account reconciliations and assist with customer query resolution.

Skills

Team leadership

Credit control

Stakeholder management

Process improvement

Negotiation

Attention to detail

Organization

Communication

Confidentiality

Project coordination

Tools

Microsoft Excel

Job description

Key Responsibilities

• Ensure effective collection activity across the team in line with company credit policies.
• Conduct regular one-to-one meetings and oversee individual and team performance.
• Coach, mentor and develop credit control team members.
• Identify and implement process improvements to enhance efficiency and controls.
• Build and maintain strong relationships with key stakeholders and customers.
• Manage and resolve complex or escalated debt issues.
• Lead and contribute to business improvement and ad hoc project work.
• Monitor and support delivery of team KPIs and objectives.
• Attend stakeholder meetings to review aged debt, agree collection strategies and resolve outstanding issues.
• Complete complex account reconciliations and assist with customer query resolution.

The successful candidate will ideally possess:

• Previous supervisory experience within a finance or credit control environment.
• Strong understanding of credit control best practice and debt recovery processes.
• A process-driven mindset with the ability to identify and implement improvements.
• Excellent organisational and prioritisation skills.
• Strong communication and negotiation abilities.
• Confidence working with stakeholders at all levels of an organisation.
• Proficiency in Microsoft Excel and other Office applications.
• High attention to detail and ability to handle confidential information appropriately.
• A proactive and solutions-focused approach.
• Commitment to delivering high standards of service and performance.

Benefits

• Hybrid working arrangements.
• Health and wellbeing support.
• Pension scheme.
• Life assurance.
• Professional development and study support.
• Generous annual leave entitlement.
• Social and wellbeing initiatives.
• Additional employee benefits package

We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.