Credit Control Manager - Hybrid Lead, Cash Flow

JLA Limited; Ripponden; Hybrid; GBP 45,000 - 55,000; Part time

Benefits offered by this job

Employee benefits package

On-site gym access

Cycle-to-work scheme

Pension scheme

Life assurance

Free office parking

Eye care vouchers

Refer a Friend bonus up to £1,000

Job summary

JLA Limited in Ripponden is seeking an experienced Credit Control Manager to lead the credit-control function within a fast-paced environment. You will drive timely cash collection, reduce aged debt and develop a high-performing team.

The role reports to the Head of Credit Control and involves managing 4 direct and 18 indirect reports, with a hybrid pattern (3 days in the Ripponden office) and a structured benefits package.

Responsibilities

• Lead and manage the day-to-day credit-control function
• Oversee collection of outstanding customer debt and ensure agreed payment terms are achieved
• Monitor aged debt and take appropriate action on overdue accounts, including payment promises & broken promises
• Manage escalated and high-value customer accounts
• Negotiate payment plans where appropriate
• Escalate potentially irrecoverable debts and recommend appropriate provisions or write-offs
• Work closely with customers to resolve payment queries and disputes
• Produce regular aged-debt and cash-collection reports for senior management
• Monitor key metrics including DSO, Aged debt, Cash collected, Overdue debt, Bad-debt exposure, Collection performance against targets
• Provide analysis and commentary on trends, risks and opportunities
• Support cash-flow forecasting and working-capital reporting
• Identify opportunities to improve credit-control processes and cash collection
• Maintain standardised procedures and controls
• Improve automation and use of finance systems to support collections
• Review customer payment terms
• Where applicable support the implementation or enhancement of ERP and credit-management systems
• Work with Finance leadership on working-capital improvement initiatives
• Manage, motivate and develop the credit-control team
• Coach the Credit Control Team leaders to ensure team metrics are met
• Set individual and team collection targets and monitor performance against KPIs
• Conduct regular performance reviews and provide coaching and support
• Establish clear processes and accountability across the team
• Build strong relationships with Sales, Finance, Operations and Customer Service
• Work collaboratively to resolve billing and customer disputes
• Communicate key credit risks and collection issues to senior management

Job description

JLA Limited in Ripponden is seeking an experienced Credit Control Manager to lead the credit-control function within a fast-paced environment. You will drive timely cash collection, reduce aged debt and develop a high-performing team.

The role reports to the Head of Credit Control and involves managing 4 direct and 18 indirect reports, with a hybrid pattern (3 days in the Ripponden office) and a structured benefits package.