Credit Control Manager

WH Finance Ltd; Poole; On-site; GBP 55,000 - 75,000; Full time

Job summary

WH Finance Ltd is seeking an experienced Credit Control Manager to own the debtor book and lead the credit-control function. You will drive end-to-end credit control, from assessing new customers and setting credit limits through to collecting overdue debt and resolving disputes, ensuring robust processes across the business.

You will lead and develop the Credit Control team, collaborate with Sales, Customer Service, Finance, credit insurers and external partners, and provide accurate reporting

Qualifications

• Proven credit-control expertise with strong technical knowledge.
• Experience reducing DSO and overdue debt.
• Experience leading a Credit Control team.
• Ability to produce and present management reports to senior management or Directors.
• Strong Excel skills with aged debt reports and large data sets.

Responsibilities

• Own the end-to-end credit-control process from assessment to collections.
• Assess new customers and set appropriate credit limits.
• Collect overdue debt and manage disputes and recoveries.
• Lead, coach and develop the Credit Control team.
• Provide clear reporting to Finance Director and senior management.

Skills

DSO Reduction

Cash Collection

Team Leadership

Credit Insurance

Negotiation

Excel Skills

Tools

Excel

Job description

My client is a leading specialist FMCG business and they are now looking for an experienced and commercially focused Credit Control Manager to take ownership of their debtor book and lead their Credit Control function.

This is a key position within the Finance team where you will own the end-to-end credit-control process, from assessing new customers and setting appropriate credit limits through to collecting overdue debt and managing complex disputes and recoveries and ensuring robust credit-control processes are in place across the business.

You will lead and develop the Credit Control team while working closely with Sales, Customer Service, Finance, credit insurers and external legal partners to resolve issues, remove barriers to payment and protect the company's cash flow.

A key part of the role will be providing clear, accurate and meaningful reporting to the Finance Director and wider senior management team, ensuring they have visibility of debtor performance, cash collection, risk exposure and areas requiring action. You will set clear objectives for the Credit Control team, monitor performance against agreed targets and ensure collection activity is focused on the accounts and balances presenting the greatest risk.

About You

We’re looking for an experienced credit professional who combines strong technical credit-control knowledge with proven leadership and commercial awareness.

You’ll ideally have:

• A strong track record of reducing DSO and overdue debt
• Experience managing a busy debtor book and delivering measurable cash-collection results
• Previous experience managing, coaching and developing a Credit Control team
• Experience producing and presenting management reports to senior management and/or Directors
• Strong Excel skills, with confidence working with aged debt reports, reconciliations and large volumes of financial data
• Good working knowledge of credit insurance, credit referencing and debt recovery processes
• Experience setting or reviewing customer credit limits
• Strong negotiation skills and the confidence to have difficult conversations with customers