Credit Control Manager

THE COLLECTIVE NETWORK LIMITED; Peterborough; On-site; GBP 38,000 - 52,000; Full time

Job summary

The Collective Network Limited in Peterborough is seeking a hands-on Credit Control Manager to own the ledger, drive cash collection and maintain strong customer relationships in a growing engineering-led business.

You will analyse aged debt, report on cash collection progress and work with Sales and Finance to resolve balances, aiming to improve cash flow while staying hands-on with the ledger.

Qualifications

• Proven credit control experience, ideally at manager/supervisor level.
• Experience reducing aged debt and improving cash flow.
• Commercial mindset with strong relationship-building and negotiation skills.

Responsibilities

• Take full ownership of the credit control function and customer ledger.
• Drive the collection of outstanding and aged debts.
• Prepare and analyse aged debt reports, prioritising key accounts.
• Build and maintain professional relationships with customers.
• Handle customer queries, disputes and payment issues promptly.
• Collaborate closely with sales and finance teams to resolve outstanding balances.
• Provide regular updates on cash collection progress and key debtor risks.
• Maintain accurate customer accounts and credit control records.
• Identify opportunities to improve cash flow and reduce aged debt.
• Remain hands-on with the ledger while supporting the wider team.

Skills

Credit control

Customer relationship management

Debt collection

Negotiation

Analytical skills

Tools

Excel

Job description

Credit Control Manager

Location: Peterborough

Salary: £45,000 plus benefits

We are working with a growing, engineering-led company to appoint a Credit Control Manager.

This hands-on role involves managing the customer ledger, driving cash collection, and fostering strong customer relationships. The ideal candidate will be commercially aware, confident managing aged debt, and ready to engage with the detail to deliver results.

Key Responsibilities

• Take full ownership of the credit control function and customer ledger
• Drive the collection of outstanding and aged debts
• Prepare and analyse aged debt reports, prioritising key accounts
• Build and maintain professional relationships with customers
• Handle customer queries, disputes and payment issues promptly
• Collaborate closely with sales and finance teams to resolve outstanding balances
• Provide regular updates on cash collection progress and key debtor risks
• Maintain accurate customer accounts and credit control records
• Identify opportunities to improve cash flow and reduce aged debt
• Remain hands-on with the ledger while supporting the wider team

Key Requirements

• Proven credit control experience, ideally at manager or supervisor level
• Successful track record in managing and reducing aged debt
• Commercial mindset with strong relationship-building skills
• Confident in communicating and negotiating with customers
• Strong Excel skills and experience in reportingComfortable analysing aged debt and taking decisive action
• Proactive, resilient, and hands-on approach

About You

You are a commercially minded credit control professional who balances relationship management with a focus on delivering results. You are confident in having challenging conversations, understand the importance of cash flow, and are willing to engage with the detail to make things happen.