Credit Control Manager

Investigo; Milton Keynes; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading UK infrastructure firm is seeking an experienced Credit Control Manager to oversee credit functions and ensure strong cash flow through proactive debtor management. The ideal candidate will have a proven track record in credit management within project-led sectors. Key responsibilities include leading a credit control team, managing debt recovery, and reporting on credit performance. Full-time position located in Milton Keynes.

Qualifications

• Proven track record as a Credit Manager or Senior Credit Controller.
• Experience in a project or contract-led business.
• Strong understanding of construction-style billing.

Responsibilities

• Oversee a small team of Credit Controllers.
• Lead proactive collection of outstanding invoices.
• Produce reports on debtors and cashflow forecasting.
• Ensure compliance with credit policies, contracts and regulations; drive process improvements.

Skills

Credit management expertise

Leadership skills

Communication skills

Strong Excel skills

ERP experience

Tools

NetSuite

Excel

Job description

Overview

We are partnering with a leading UK infrastructure and services business to appoint a hands-on Credit Control Manager. This is an excellent opportunity for an experienced credit professional who enjoys being close to the operational side of the business while driving robust credit control and cash collection processes.

You’ll take ownership of the company’s credit function, managing day-to-day operations, supporting a small credit control team, and ensuring strong cashflow through proactive debtor management. The role suits someone who thrives in a fast-paced, project-led environment with complex billing cycles, retention payments, and client contracts.

Key Responsibilities

• Leadership & Team Support
• Oversee a small team of Credit Controllers, providing guidance, mentoring, and hands-on support with escalations.
• Act as the key point of contact for credit and collections queries across the business.
• Support, train, and develop team members to improve efficiency and consistency in credit management.
• Assess and approve credit applications for new and existing customers.
• Review and manage customer credit limits in line with commercial exposure and credit insurance policies.
• Conduct regular reviews of customer accounts, monitoring financial stability and payment history.

• Debt Recovery & Collections
• Lead proactive collection of outstanding invoices, ensuring timely payments in line with agreed terms.
• Monitor aged debt, implementing clear action plans for overdue accounts.
• Support the resolution of complex disputes by liaising with commercial, project, and finance teams.

• Reporting & Governance
• Produce weekly and monthly reports on debtors, cashflow forecasting, and DSO performance.
• Present updates and recommendations to senior management on high-risk accounts or collection trends.
• Ensure full compliance with company credit policies, contractual obligations, and industry regulations.
• Drive process enhancements to improve cash collection efficiency.
• Review and refine credit procedures to support business growth and risk mitigation.

Skills & Experience

• Proven track record as a Credit Manager or Senior Credit Controller within a project or contract-led business (e.g. construction, infrastructure, engineering, or related sectors).
• Excellent leadership and communication skills, able to work cross-functionally.
• Strong understanding of construction-style billing, including applications, retentions, and staged payments (desirable).
• ERP experience (NetSuite preferred) and strong Excel skills.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Accounting/Auditing

Industries

• Construction

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