Credit Control and Risk Manager

Investigo; Chipping Barnet; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Bonus

Job summary

Investigo is supporting a Credit Control Manager to take ownership of credit control, risk and process development in a high-transaction, consumer-led B2B environment. The role reports to the Financial Controller and manages a small team.

You will own the credit policy, monitor risk, approve limits, and drive improvements across the Order-to-Cash process while building strong internal and external relationships to support prompt payment.

Qualifications

• Lead, develop and motivate the Credit Control team with succession planning and continuous improvement.
• Set team objectives, monitor performance and resource planning.
• Manage accounts receivable and collections across a £100m sales ledger.
• Drive cash collection, reduce overdue debt and optimise working capital.
• Oversee dispute resolution, debit notes and escalations.
• Own credit policy and credit risk framework; approve limits within authority.
• Monitor financial risk, credit insurance and bad debt exposure.
• Prepare regular reporting on collections, DSO, aged debt and KPIs.
• Ensure accurate month-end reconciliations and strong internal controls.
• Oversee Order-to-Cash process improvements and system enhancements.
• Build relations with Sales, Customer Services, Supply Chain and Finance.
• Develop relationships with key customers to support prompt payment.

Responsibilities

• Lead, develop and motivate the Credit Control team with succession planning and continuous improvement.
• Set team objectives, monitor performance and ensure resource planning.
• Accountable for the effective management of accounts receivable and collections across a sales ledger exceeding £100m.
• Drive cash collection performance, reduce overdue debt and optimise working capital.
• Oversee the timely resolution of customer disputes, debit notes and escalations.
• Own the Company's credit policy and credit risk framework.
• Approve customer credit limits and payment terms within delegated authority.
• Monitor customer financial risk, credit insurance and bad debt exposure, escalating material risks where appropriate.
• Prepare and present regular reporting on collections, DSO, aged debt, bad debt and key performance indicators.
• Maintain a strong understanding of accounting principles, ensuring accurate balance sheet reconciliations, month-end reporting and robust financial controls across the Order-to-Cash process.
• Oversee the efficient operation and continuous improvement of the Order-to-Cash process, including credit control, customer invoicing, cash allocation and related activities where applicable.
• Lead system enhancements, process improvements and finance transformation initiatives impacting the function.
• Build strong relationships with Sales, Customer Services, Supply Chain and Finance to balance commercial growth with effective credit risk management.
• Develop effective relationships with key customers to support prompt payment and successful dispute resolution.

Skills

Credit control

Team leadership

Stakeholder management

Financial controls

DSO reporting

Cash flow management

Job description

An exceptional opportunity has arisen as Credit Control Manager within a highly successful household name business.

This represents an opportunity to join a destination business with a reputation for fostering a great culture and employee retention.

Whilst reporting to the Financial Controller and leading a small team you will take ownership for Credit Control, Risk and on going process development.

Accountabilities and duties include:

• Lead, develop and motivate the Credit Control team with succession planning and continuous improvement.
• Set team objectives, monitor performance and ensure appropriate resource planning.
• Accountable for the effective management of accounts receivable and collections across a sales ledger exceeding £100m.
• Drive cash collection performance, reduce overdue debt and optimise working capital.
• Oversee the timely resolution of customer disputes, debit notes and escalations.
• Own the Company's credit policy and credit risk framework.
• Approve customer credit limits and payment terms within delegated authority.
• Monitor customer financial risk, credit insurance and bad debt exposure, escalating material risks where appropriate.
• Prepare and present regular reporting on collections, DSO, aged debt, bad debt and key performance indicators.
• Maintain a strong understanding of accounting principles, ensuring accurate balance sheet reconciliations, month-end reporting and robust financial controls across the Order-to-Cash process.
• Oversee the efficient operation and continuous improvement of the Order-to-Cash process, including credit control, customer invoicing, cash allocation and related activities where applicable.
• Lead system enhancements, process improvements and finance transformation initiatives impacting the function.
• Build strong relationships with Sales, Customer Services, Supply Chain and Finance to balance commercial growth with effective credit risk management.
• Develop effective relationships with key customers to support prompt payment and successful dispute resolution.

The ideal candidate will have prior experience within a high transactional consumer led B2B consumer business and will excellent relationship building skills.

On offer is Hybrid working, bonus and good core benefits.