Credit Controller

Butler Rose Ltd; Taunton; On-site; GBP 35,000 - 48,000; Full time

Job summary

Butler Rose Ltd is seeking an experienced Credit Controller to own a busy debtor ledger and lead cash collection with a commercial mindset. You will collaborate with Finance, Sales and senior stakeholders, delivering insight into debtor performance and resolving complex accounts with diligence.

The role emphasizes accurate reporting, effective dispute resolution and proactive risk management, ensuring strong cash flow and working capital support for the business.

Qualifications

• Strong experience in credit control within a complex/high-volume ledger.
• Excellent knowledge of aged debtor reporting and reconciliations.
• Proven ability to manage disputes and achieve timely settlements.
• Advanced Excel skills for reporting and analysis.
• Confident in presenting to stakeholders and leading meetings.
• Commercially aware, organised and persistent approach.
• Ability to balance customer relationships with credit-risk management.
• Experience with retailer deductions such as Amazon Vendor Central is advantageous.

Responsibilities

• Take end-to-end ownership of the trade debtor ledger and deliver effective, risk-based cash collection.
• Manage key and high-risk customer accounts, maintaining relationships while being firm on overdue debt.
• Contact customers by phone and email and process card payments securely by phone.
• Produce weekly and monthly debtor reports, highlighting overdue balances, disputes, payment promises and risks.
• Lead monthly debtor review meetings with Finance, Sales, Account Management and senior stakeholders.
• Prepare short-term cash collection forecasts and highlight risks affecting cash flow.
• Recommend actions including holds, credit-limit changes, payment plans and write-offs.
• Take ownership of complex reconciliations, investigating payment differences and pricing claims.
• Collaborate with Sales, Supply Chain, Customer Service and Finance to resolve disputes and prevent issues.
• Support month-end reporting and identify process improvements to invoicing and collection.

Skills

Credit control experience

Excel skills

Tools

Sage 200 Professional

Excel

Job description

The Opportunity

We are recruiting for an experienced and commercially minded Credit Controller to take ownership of a busy debtor ledger and play a key role in improving cash collection, credit risk and working capital.

This is a highly visible, business-facing position that goes beyond traditional credit control. You'll work closely with Finance, Sales and senior stakeholders, providing clear insight into debtor performance and taking ownership of complex customer accounts and reconciliations.

The Role

• Take end-to-end ownership of the trade debtor ledger and deliver effective, risk-based cash collection.
• Manage key and high-risk customer accounts, maintaining strong relationships while taking a firm and professional approach to overdue debt.
• Contact customers by telephone and email and process card payments securely over the phone.
• Produce weekly and monthly debtor reports, highlighting overdue balances, disputes, payment promises and emerging risks.
• Lead monthly debtor review meetings with Finance, Sales, Account Management and senior stakeholders.
• Prepare short-term cash collection forecasts and highlight any risks or variances affecting cash flow.
• Recommend appropriate action including account holds, credit-limit changes, payment plans, legal recovery, bad-debt provisions and write-offs.
• Take ownership of complex customer account reconciliations, investigating payment differences, deductions, shortages, chargebacks and pricing claims.
• Work closely with Sales, Supply Chain, Customer Service and Finance to resolve disputes and prevent recurring issues.
• Support month-end reporting and identify opportunities to improve processes and remove barriers to invoicing and collection.

About You

We're looking for an experienced Credit Controller who is confident managing a complex or high-volume ledger and can operate comfortably in a commercially focused environment.

You will ideally have:

• Strong experience using Sage 200 Professional - this is essential.
• Substantial credit control experience within a complex or high-volume customer ledger.
• Strong knowledge of aged debtor reporting, account reconciliations and dispute resolution.
• Excellent Excel skills.
• Confidence presenting information, leading meetings and challenging stakeholders when required.
• A commercially aware, organised and persistent approach.
• The ability to balance strong customer relationships with effective credit-risk management.
• Experience of Amazon Vendor Central or working with major retailer deductions would be highly advantageous.

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.