Credit Control Manager

Search Consultancy LTD; Glasgow; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Hybrid working

4pm finish on Friday after probation

Monthly fully paid staff lunch

Performance based bonus

Birthday off

Enhanced parental leave

Job summary

Search Consultancy LTD in Glasgow seeks an experienced Credit Control Manager to lead the credit control function and drive process improvements. You will oversee a skilled team, optimise debt collection strategies and support cash flow forecasting.

The role requires strong Excel skills, excellent communication, and a proven track record in fast-paced environments. Hybrid working and a supportive benefits package are available.

Qualifications

• Proven experience managing a Credit Control team.
• Experience in a fast-paced, high-volume Credit Control environment.
• Strong Excel and general IT skills.
• Excellent communication and relationship management.
• Highly organised with excellent attention to detail.
• CICM qualification would be advantageous but is not essential.
• Ability to lead and develop a team.
• Experience improving, streamlining or automating processes.
• Ability to manage complex accounts.

Responsibilities

• Lead, motivate and develop an experienced Credit Control team.
• Manage team KPIs, SLAs and overall collection performance.
• Implement effective debt collection strategies.
• Monitor and reconcile complex customer accounts.
• Identify opportunities to streamline and automate Credit Control processes.
• Work closely with Finance to support cash flow forecasting.
• Manage escalated accounts and complex customer queries.
• Build strong relationships with customers and internal stakeholders.
• Liaise with legal advisors, debt collection agencies and other third parties.
• Produce Credit Control reports and present performance to senior management.
• Manage direct debit reviews, rejected payments and associated customer communications.
• Ensure processes remain compliant with relevant legislation and best practice.

Skills

People management

Accounts reconciliation

Excel

Process improvement

Communication

Relationship management

Escalated accounts

Attention to detail

Team leadership

CICM qualification

Job description

Credit Control Manager (Hybrid)

Glasgow

£40,000

Flexible Working | Excellent Benefits | Great Office Culture

Are you an experienced Credit Control Manager who enjoys leading a team, improving processes and making a real impact?

I am recruiting on behalf of an established and growing business in Glasgow that is looking for a confident Credit Control Manager to take ownership of its Credit Control function.

This is a fantastic opportunity to join a successful business, manage an experienced team and have the autonomy to improve and streamline existing processes.

What's in it for you?

• Hybrid working opportunity following probation
• 4pm finish on a Friday following probation (12:30pm on bank holiday weekends)
• Monthly fully paid staff lunch
• Performance based bonus
• Your birthday off
• Enhanced parental leave

The Role

Reporting to the Financial Controller, you will take responsibility for the day-to-day management and performance of the Credit Control function.

You will:

• Lead, motivate and develop an experienced Credit Control team
• Manage team KPIs, SLAs and overall collection performance
• Implement effective debt collection strategies
• Monitor and reconcile complex customer accounts
• Identify opportunities to streamline and automate Credit Control processes
• Work closely with Finance to support cash flow forecasting
• Manage escalated accounts and complex customer queries
• Build strong relationships with customers and internal stakeholders
• Liaise with legal advisors, debt collection agencies and other third parties
• Produce Credit Control reports and present performance to senior management
• Manage direct debit reviews, rejected payments and associated customer communications
• Ensure processes remain compliant with relevant legislation and best practice

What I'm looking for

• Proven experience managing a Credit Control team
• Strong background within a fast paced, high volume Credit Control environment
• Confident people manager who can motivate, coach and develop a team
• Experience improving, streamlining or automating processes
• Strong account reconciliation skills
• Excellent communication and relationship management skills
• Confident dealing with escalated or complex accounts
• Strong Excel and general IT skills
• Highly organised with excellent attention to detail
• CICM qualification would be advantageous but is not essential

This is an excellent opportunity for an experienced Credit Control professional who wants more than just a standard management role. You will have the chance to lead an established team, influence how the function operates and drive genuine process improvements within a growing business.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age